Senior Manager, ServiceNow Technical Product Management

Ecolab Inc.•Saint Paul, MN

3d•$166,300 - $249,600

About The Position

Ecolab is seeking a Senior Manager to lead the Technical Product Managers responsible for products and business capabilities across its enterprise ServiceNow platform. ServiceNow supports critical workflows across Finance, Procurement, Commercial Operations, Customer Service, HR, Associate Experience, IT, Legal, and other areas. The role brings these product areas together under a clear functional direction while each Technical Product Manager retains ownership of their product’s roadmap, backlog, stakeholders, adoption, and health. The Senior Manager leads the Technical Product Management team and serves as the functional authority for ServiceNow. The role sets team direction, connects product roadmaps, resolves cross-product priorities and functional decisions, and ensures the platform develops as a coherent enterprise platform. This is both a leadership and hands-on product role, partnering with business product leaders, process owners, Architecture, Engineering, UX, Enterprise AI, Data, Security, QA, Delivery, and Operations. The role owns functional direction and product-decision quality; Platform Architecture owns technical architecture and guardrails, while Engineering and Delivery own technical execution, quality, capacity, and delivery performance. The position reports to the ServiceNow Platform Owner. The role leads and develops Technical Product Managers; establishes product-management standards, governance, and decision rights; sets functional principles and guides cross-product design; maintains an integrated, multiyear product strategy and roadmap; evaluates and prioritizes demand; and resolves dependencies and competing priorities. It partners across business and technology organizations to turn roadmap priorities into executable plans, deliver consistent experiences, and advance workflow automation, enterprise search, knowledge, data, integrations, AI, and other platform capabilities. The Senior Manager is accountable for product health, adoption, and value realization across the platform. This includes establishing outcome measures, reviewing product maturity and risks, using analytics and feedback to guide improvements, and ensuring product lifecycle plans address launch, adoption, enhancement, support, modernization, consolidation, and retirement.

Requirements

Bachelor’s degree in Computer Science, Engineering, Information Systems, Business, Product Management, or a related field, or equivalent relevant professional experience.
12 years of progressive experience in enterprise technology, platform management, technical product management, product ownership, or digital transformation.
Significant experience working with ServiceNow as an enterprise workflow platform.
Experience leading product managers, product owners, or senior technology professionals.
Experience managing product strategy and roadmaps across multiple products, business functions, or enterprise value streams.
Strong understanding of ServiceNow capabilities, workflow design, product lifecycle management, platform governance, and enterprise integrations.
Experience establishing product-management practices, prioritization models, governance forums, and decision rights.
Ability to evaluate business requirements, functional designs, platform fit, technical implications, business value, and long-term support impact.
Experience leading prioritization and resolving competing needs across business and technology organizations.
Experience partnering with Architecture, Engineering, UX, Data, Security, Enterprise AI, QA, Operations, and business process leaders.
Strong understanding of Agile product delivery, including discovery, roadmap planning, backlog management, iterative delivery, testing, release readiness, adoption, and continuous improvement.
Experience managing dependencies across ERP, CRM, HR, Finance, data, content, identity, integration, and other enterprise platforms.
Ability to influence senior leaders and resolve cross-functional decisions without relying solely on reporting authority.
Strong communication skills and judgment to turn complex issues into clear decisions and recommendations.
Experience developing talent and leading teams across a global or distributed organization.

Nice To Haves

Experience leading Technical Product Managers within a shared enterprise-platform organization.
Experience across multiple ServiceNow products and workflows, including ITSM, CSM, HRSD, Employee Center Pro, Source-to-Pay Operations, Accounts Payable Operations, ITOM, ITAM, Strategic Portfolio Management, IntegrationHub, Now Assist, or AI agents.
Experience supporting enterprise workflows across Finance, Procurement, Commercial Operations, Customer Service, HR, Legal, IT, or Associate Experience.
Experience integrating ServiceNow with SAP, JDE, Workday, Microsoft 365, CRM platforms, enterprise data platforms, content platforms, or other systems of record.
Experience with enterprise demand management, product governance, portfolio planning, and value realization.
Experience leading workflow transformation, platform consolidation, or product operating-model changes.

Responsibilities

Lead, coach, and develop Technical Product Managers responsible for ServiceNow products and business capabilities.
Set expectations for product ownership, decision-making, stakeholder engagement, roadmap management, adoption, and value realization.
Review product roadmaps, priorities, risks, dependencies, and outcomes; assign ownership according to business priorities, product complexity, and team capacity.
Build consistent product-management practices and develop team members’ product, business, leadership, and ServiceNow capabilities, including succession planning.
Set functional direction and product principles for ServiceNow across Ecolab, and represent that direction in platform, architecture, experience, investment, and governance discussions.
Establish common functional approaches for workflows, cases, requests, approvals, tasks, notifications, portals, workspaces, search, knowledge, content, and automation.
Review business demand against existing capabilities; determine whether needs call for shared platform capabilities, product-specific solutions, process changes, or another enterprise platform.
Resolve cross-product functional conflicts and prevent duplicated capabilities, inconsistent experiences, unnecessary customization, and avoidable complexity.
Partner with Platform Architecture so functional direction is supported by secure, scalable, maintainable, upgrade-friendly solutions.
Maintain an integrated ServiceNow product strategy and enterprise roadmap connecting individual product roadmaps with business strategy, platform direction, architecture standards, experience principles, and AI strategy.
Identify opportunities to reuse workflows, integrations, data, experience components, knowledge, automation, and other shared capabilities.
Balance immediate business needs with platform health, technical debt, regulatory requirements, operating cost, and long-term maintainability; maintain a multiyear view of maturity, gaps, dependencies, adoption, lifecycle needs, and investments.
Establish a consistent approach to evaluating and prioritizing demand based on business value, user impact, strategic alignment, functional fit, risk, dependencies, effort, and long-term cost.
Lead prioritization when products or programs compete for shared architecture, engineering, UX, integration, data, or platform capacity; communicate decisions and reflect them in roadmaps, backlogs, and delivery plans.
Work with business leaders, TPMs, Architecture, Engineering, UX, Finance, and Delivery on investment and sequencing decisions, escalating unresolved alignment issues with clear options and recommendations.
Define Technical Product Management practices, decision rights, ownership, and governance forums across the ServiceNow platform; maintain records of major decisions, exceptions, risks, commitments, and owners.
Review major functional designs and product proposals that affect shared capabilities or multiple business areas, and guide teams toward solutions that address business outcomes and use reusable patterns where appropriate.
Ensure functional designs consider processes, personas, regional requirements, accessibility, language, data, integrations, security, and operational support; involve Architecture and Engineering early.
Stay engaged in major initiatives through design, delivery, testing, deployment, and stabilization to protect approved product intent.
Partner with Architecture, Engineering, UX, QA, Delivery, and Operations to turn the integrated roadmap into executable plans with clear outcomes, ownership, scope, experience direction, success measures, and decision rights.
Hold TPMs accountable for actionable roadmaps and prioritized backlogs, and for engagement from discovery and design through testing, deployment, adoption, operation, and continuous improvement.
Identify and help resolve recurring delivery issues, cross-product dependencies, and scope or priority changes that threaten timelines, outcomes, quality, or platform health.
Establish consistent experience principles across ServiceNow portals, workspaces, mobile experiences, and workflow interactions, partnering with UX leadership on reusable patterns, accessibility, and design governance.
Align teams on navigation, taxonomy, search, knowledge, content, requests, cases, approvals, tasks, notifications, and personalization; use research, analytics, feedback, adoption data, and support trends to identify improvements.
Set functional product direction for ServiceNow AI, Now Assist, AI agents, enterprise search, conversational experiences, workflow automation, and decision support.
Partner with Enterprise AI, Architecture, Security, Data, and business leaders to prioritize practical AI opportunities and establish expectations for oversight, knowledge quality, transparency, security, support, and adoption.
Review ServiceNow releases and emerging capabilities, identify opportunities to reduce manual work and improve processes, and help TPMs translate relevant capabilities into product plans.
Establish common measures for product value, adoption, experience, automation, operational performance, and business outcomes; hold TPMs accountable for measuring results after implementation.
Maintain an integrated view of product maturity, adoption, risks, dependencies, functional health, and realized value using analytics, user feedback, service trends, incidents, defects, and operational data.
Ensure products have lifecycle plans and recommend action for underused, overlapping, or unsustainable capabilities; connect investments to measurable improvements in experience, automation, efficiency, cycle time, compliance, and cost to serve.
Serve as a trusted advisor to business and technology leaders, build relationships with business product leaders and process owners, translate platform issues into business implications, and build alignment across teams.