Senior ServiceNow Product Manager
About The Position
The Senior ServiceNow Product Manager owns and drives product strategy, multi-year roadmaps, and outcomes for assigned ServiceNow domains, which may include ITSM, ITOM, ITAM, CMDB, HRSD, CSM, and GRC. The role leads strategic service architecture and service catalog design, ensuring services are consistently structured, clearly defined, and aligned with business and technology strategies. It governs service architecture, taxonomy, and catalog in coordination with CMDB integrity, data quality, and reporting requirements, and serves as the primary product authority and liaison for business leaders and technology partners. The position leads stakeholder discovery, intake, prioritization, and communications about product enhancements and initiatives. It maintains expert-level knowledge of ServiceNow platform features, data models, CMDB concepts, workflows, and integrations; defines and enforces CMDB governance, service resiliency boundaries, and data quality standards; and guides engineering and delivery teams toward out-of-the-box capabilities, standard usage patterns, platform stability, and performance. The product manager owns end-to-end backlog management and value-based prioritization, defines and tracks product KPIs, and balances new feature demand with platform sustainability, technical-debt reduction, and operational improvements. The role makes decisions about configuration versus customization, technical tradeoffs, and risk controls, ensures solutions follow enterprise principles for stability, upgrade readiness, and data integrity, and communicates complex ideas to technical and executive audiences.
Requirements
- 10+ years of ServiceNow experience in product, functional lead, or platform ownership roles.
- ServiceNow Technical Architect certification.
- Experience implementing ServiceNow AI capabilities and Greenfield environments.
- Strong knowledge of enterprise-scale ServiceNow workflows, forms, data models, CMDB, integrations, reporting, dashboards, and core modules (ITSM, ITOM, ITAM, HRSD, CSM, and GRC).
- Proven ability to manage multiple stakeholder groups and prioritize based on value and risk.
- Outstanding communication and problem-solving skills.
Responsibilities
- Own and drive product strategy, multi-year roadmap, and outcomes for assigned ServiceNow domains.
- Lead strategic service architecture and service catalog design aligned with business and technology strategies.
- Govern service architecture, taxonomy, and catalog in alignment with CMDB integrity, data quality, and reporting requirements.
- Serve as the primary product authority and liaison for business leaders and technology partners.
- Lead stakeholder discovery, intake, prioritization, and transparent communication about ServiceNow enhancements and initiatives.
- Define and enforce CMDB governance, service resiliency boundaries, and data quality standards with architecture and infrastructure teams.
- Guide engineering and delivery teams to maximize out-of-the-box capabilities, enforce standard usage patterns, and support platform stability and performance.
- Own end-to-end product backlog management, intake, and value-based prioritization for assigned domains.
- Define and track product KPIs, including adoption, cycle time, data quality, user satisfaction, and operational efficiency.
- Balance feature demand with platform sustainability, technical-debt reduction, and operational improvements.
- Make product decisions on configuration versus customization, technical tradeoffs, and risk controls.
- Ensure solutions adhere to enterprise principles for stability, upgrade readiness, and data integrity.
- Communicate complex ideas clearly to technical and executive audiences.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
