ServiceNow CMDB Manager / Product Owner
About The Position
We’re looking for a ServiceNow CMDB Manager / Product Owner to lead the strategy, governance, and evolution of our enterprise CMDB. In this highly visible leadership role, you'll own the product vision, roadmap, and outcomes that transform the CMDB into a trusted, service-centric, and AI-ready foundation for IT operations, security, automation, and cloud services. You'll lead a team of CMDB professionals while partnering with architects, platform engineers, and technology leaders across the organization. Together, you'll drive data quality, governance, service modeling, discovery, and operational excellence at enterprise scale. This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Hartford, CT, Columbus, OH, Charlotte, NC, and Chicago, IL) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.
Requirements
- 5+ years of experience leading enterprise CMDB, ServiceNow, ITOM, or configuration management programs.
- Proven people leadership experience managing technical teams.
- Deep expertise with ServiceNow CMDB, Discovery, Service Mapping, CSDM, IRE, and related integrations.
- Experience building product roadmaps, governance frameworks, and data ownership models.
- Strong knowledge of enterprise infrastructure, cloud environments, applications, and IT service management practices.
- Ability to influence stakeholders, drive organizational change, and deliver measurable outcomes.
- Candidate must be authorized to work in the US without company sponsorship. The company will not support the STEM OPT I-983 Training Plan endorsement for this position.
Nice To Haves
- ServiceNow certifications (CSA, ITOM, Discovery, or Service Mapping).
- Agile, Product Owner, or ITIL certifications.
- Experience with cloud platforms, cybersecurity, observability, AIOps, automation, or asset management.
- Experience operating within regulated or highly governed enterprise environments.
Responsibilities
- Own the CMDB product vision, roadmap, backlog, and success metrics.
- Lead and develop a team of CMDB engineers, analysts, and administrators.
- Drive CMDB modernization, governance, and CSDM alignment initiatives.
- Improve CMDB data quality, service visibility, lifecycle governance, and certification processes.
- Lead Discovery, Service Mapping, Service Graph, and CMDB integration strategies.
- Establish standards, controls, and accountability models that ensure trusted, sustainable CMDB operations.
- Partner across infrastructure, cloud, security, application, and operations teams to improve asset and service visibility.
- Define and report on KPIs that demonstrate business value, risk reduction, operational efficiency, and platform health.
Benefits
- short-term or annual bonuses
- long-term incentives
- on-the-spot recognition
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
