Technical Integration Specialist

Unum•Columbia, SC

2d•$53,300 - $100,700

About The Position

This position partners directly with customers and business partners to implement and maintain electronic data interchange services between Unum’s systems and external vendors, including benefits administration providers, technology partners, employers, and brokers. It requires an in-depth understanding of Unum’s technology and product portfolio and how they affect pre-sale activities, onboarding, and ongoing administration. The specialist provides expert advice and technical support for Unum’s technology capabilities, overseeing technology setup and maintenance for clients and partners. The role consults with customers on solutions tailored to their needs, supports integration requirements and testing, troubleshoots data feeds, and collaborates with internal teams and external partners to ensure accurate contract administration and a successful production launch. The position also supports process improvements, project planning, ongoing management of data feeds, new business activity, and customer onboarding. It may provide training, mentoring, and coaching, and is expected to demonstrate leadership behaviors aligned with Unum’s values.

Requirements

At least 2 years of experience in customer service, insurance, or an IT-related industry.
Business acumen and understanding of the customer lifecycle administrative process.
Ability to work cooperatively.
Strong verbal and written communication skills.
Strong leadership qualities that drive change to achieve business results.

Nice To Haves

Bachelor of Science degree, or equivalent experience in a related technical field.
Technology or IT experience working directly with customers and/or carriers, and developing technology solutions for HRIS, payroll, or benefits administration systems.
SQL knowledge.
Experience with 834 files and XML files, and data analysis.
Desktop application experience using Microsoft Excel and/or Access.

Responsibilities

Provide expert advice and technical support on Unum’s technology capabilities, and oversee technology onboarding setup and maintenance for clients and technology partners.
Consult proactively with customers to configure technology around their needs, including billing, claims, and enrollment, and set expectations about processes and their impact on bill and contract delivery.
Identify potential issues and determine root causes and solutions that improve the client experience.
Oversee the creation and interpretation of connection and system integration requirements, testing and implementation of new data interchanges, and ongoing operational support.
Collaborate with business partners as a subject matter expert on Unum’s data models, systems, and technology in support of sales, implementation, administration, benefits, and other internal processes.
Facilitate discussions with clients, partners, IT resources, and implementation teams about file requirements, mapping documents, timelines, and technical infrastructure needs.
Ensure technology solutions support ongoing administration and eligibility by troubleshooting data options, educating stakeholders, submitting file setup requests, coordinating testing, and communicating through successful production launch.
Advise on file feed maintenance and troubleshooting, including data mapping and format.
Assist with process improvements, system enhancements, and problem solving to improve customer experience and team effectiveness.
Build partnerships with internal business, field, and IT teams.
Develop and manage project plans and delivery timelines to ensure quality integration delivery aligned with go-live expectations.
Own resolution of identified errors.
Manage existing data feeds and support enhancements and updates.
Support new business acquisition by responding to RFPs and other pre-sale requests about feed implementations.
Participate in customer implementation meetings as needed and build customer relationships during implementation to support customer satisfaction.
Provide support across onboarding tiers based on workload and capacity demands.
Provide training, mentoring, and coaching as applicable.
Demonstrate leadership behaviors defined by Unum’s Leadership and Our Value characteristics.