Technical Integration Specialist

Unum Group•Columbia, SC

17h

About The Position

This position partners directly with customers and business partners to implement and maintain electronic data interchange services connecting Unum systems with benefits administration providers, technology partners, employers, brokers, and other vendors. It requires in-depth knowledge of Unum’s technology and product portfolio and how they affect pre-sale work, onboarding, and ongoing administration. The specialist provides expert technical advice and support, oversees technology onboarding setup and maintenance, and consults with customers to configure technology to their needs, including billing, claims, and enrollment. The role covers integration requirements, testing, implementation, operational support, troubleshooting, data mapping, and communication with stakeholders through successful production. The specialist also collaborates with internal teams, supports new business proposals and customer implementations, manages delivery timelines and existing data feeds, and contributes to process improvements and team effectiveness.

Requirements

At least 2 years of experience in customer service, insurance, or an IT-related industry.
Business acumen and understanding of the customer lifecycle administrative process.
Ability to work cooperatively.
Strong verbal and written communication skills.
Strong leadership qualities that drive change to achieve business results.

Nice To Haves

Bachelor of Science degree or equivalent experience in a related technical field.
Technology or IT experience working directly with customers and/or carriers and developing technology solutions for HRIS, payroll, or benefits administration systems.
SQL knowledge.
Experience with 834 and XML files and data analysis.
Desktop application experience using Microsoft Excel and/or Access.

Responsibilities

Provide expert advice and technical support on Unum technology capabilities and oversee technology onboarding setup and maintenance.
Consult proactively with customers to configure technology for their needs, including billing, claims, and enrollment, and set expectations about processes and delivery impacts.
Identify potential issues, investigate root causes, and develop solutions that improve the client experience.
Oversee the creation and interpretation of connection and system integration requirements, testing and implementation of new data interchanges, and ongoing operational support.
Provide subject matter expertise on Unum data models, systems, and technology to support sales, implementation, administration, benefits, and other internal business processes.
Facilitate discussions about file requirements, mapping documents, and timelines with clients, partners, IT resources, and implementation teams to establish technical infrastructure requirements.
Set up technology solutions for ongoing administration and eligibility, including troubleshooting data options, educating customers about services, submitting file setup requests, coordinating testing, and communicating with stakeholders through production.
Consult on maintenance and troubleshooting of file feeds, including data mapping and formats.
Assist with process improvements, system enhancements, and problem solving to improve customer experience and team effectiveness.
Build strong partnerships with internal business, field, and IT teams.
Develop and manage project plans and delivery timelines to ensure quality integration delivery in line with go-live expectations.
Own resolution of identified errors and manage existing data feeds to support enhancements and updates.
Support acquisition of new business by responding to RFPs and other pre-sale requests related to feed implementations.
Participate in customer implementation meetings as needed and support onboarding.
Build customer relationships during implementation to achieve high customer satisfaction during acquisition.
Support all onboarding tiers according to workload and capacity demands.
Provide training, mentoring, and coaching as applicable.
Demonstrate leadership behaviors consistent with Unum’s leadership and values characteristics.

Benefits

Award-winning culture.
Inclusion and diversity as a priority.
Performance-based incentive plans.
Health, vision, and dental benefits.
Short- and long-term disability benefits.
Generous paid time off, including paid volunteer time.
401(k) employer contributions, described as up to 9.5% in the posting; the later benefits statement describes an employer match up to 5% plus an additional 4.5% contribution.
Mental health support.
Career advancement opportunities.
Student loan repayment options.
Tuition reimbursement.
Flexible work environments.