Integration Specialist

Epic Kids Inc.

2d•$35 - $40

About The Position

The Integration Specialist is responsible for implementing, configuring, monitoring, troubleshooting, and maintaining Epic School Plus integrations with third-party platforms, including Clever, ClassLink, and SchoolDay. The specialist works directly with school and district technology administrators and collaborates with Partner Success, Customer Experience, Product, Engineering, Sales, and external integration partners to resolve technical issues and improve the customer experience. The role suits someone with strong technical troubleshooting, communication, organization, and customer service skills. The specialist investigates data and access issues, explains technical concepts to non-technical audiences, and takes ownership of issues through resolution. The position supports back-to-school periods, when rostering volume is highest. Compensation is $35–$40 per hour, for up to 30 hours per week.

Requirements

At least 2 years of experience in a technical support, implementation, or integration role, ideally in K–12 edtech.
Hands-on experience administering or supporting Clever and/or ClassLink, for rostering, SSO, or both.
Solid understanding of K–12 rostering data, including students, teachers, sections, schools, and how a student information system feeds them.
Working knowledge of SSO concepts such as OAuth and SAML, and identity providers such as Google Workspace and Microsoft Entra ID.
Comfort working with CSV files, spreadsheets, and API responses to diagnose data issues.
Clear, patient communication with non-technical teachers and district IT staff.
Strong organizational skills and ability to manage multiple district setups in parallel.
Familiarity with student data privacy requirements, including FERPA, COPPA, and state privacy agreements.

Nice To Haves

Clever or ClassLink certification, or prior work at either company or at a district using them.
Experience with other rostering standards and tools, such as OneRoster, Google Classroom, Microsoft Teams for Education, or SIS platforms such as PowerSchool and Infinite Campus.
Basic SQL or scripting experience, such as Python or JavaScript, for data checks.
Experience with Zendesk, Salesforce, Jira, or similar tools.
Background as a teacher, school technology coordinator, or district IT administrator.

Responsibilities

Set up, configure, and launch Clever and ClassLink rostering and SSO integrations for new and renewing school and district customers.
Serve as the technical point of contact for district IT administrators during onboarding, from data-sharing approval through the first successful sync.
Troubleshoot synchronization and login issues, including missing students, duplicate accounts, incorrect class or teacher associations, and SSO errors.
Monitor integration health across accounts and proactively resolve sync failures before they affect classrooms.
Manage Epic apps in the Clever and ClassLink partner portals, including app settings, data-sharing scopes, and district requests.
Work with Engineering to reproduce bugs, write clear tickets, and test fixes and new integration features.
Coach Customer Success, Support, and Sales on integrations and customer expectations.
Build and maintain help-center articles, internal runbooks, and setup guides for administrators and teachers.
Track integration metrics, including time to launch, sync error rates, and ticket volume, and recommend process improvements.
Support back-to-school periods when rostering volume is highest.