Technical Integration Manager

Rhyme Software

2d • $110,000 - $130,000

About The Position

The Technical Integration Manager leads technical integration initiatives as the primary point of contact for new and active customers. The role facilitates customer technical calls, manages cutovers and failover tests, and ensures seamless integration between Rhyme’s software and customer systems. It calls for strong technical expertise, light development capabilities, and exceptional interpersonal skills to manage complex customer interactions.

The manager coordinates integration work, tests and validates integrations, collaborates with Product, Technology, and Support teams to resolve challenges, and represents customer needs when shaping new functionality. The role also maintains documentation of integration processes and technical solutions.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Minimum of 3 years of healthcare experience.
• At least 3 years of experience in a technical integration or support role, with hands-on experience in development, integrations, or system administration.
• Ability to manage time effectively across multiple projects and tasks simultaneously.
• Excellent influencing skills and ability to partner with a dynamic leadership team.
• Ability to establish and manage credibility with large, complex organizations at VP level and above.
• Results-driven and self-motivated.
• Willingness to travel a few times a year.
• Strong written and verbal communication skills, including the ability to present technical information accessibly.
• Exceptional problem-solving abilities and aptitude for learning new technologies.
• Competence in reading and interpreting technical information such as Da Vinci FHIR, X12, and JSON message responses.

Nice To Haves

• Advanced degree preferred.
• Revenue cycle management experience is a plus.

Responsibilities

• Lead technical integration steps as the point of contact for new and active customers.
• Facilitate customer technical calls to assist with technical cutovers, failover tests, and troubleshooting.
• Respond to emails and inquiries in a timely, professional, and effective manner to support customer satisfaction and project cadence.
• Test, debug, and validate integrations for accuracy and performance.
• Collaborate with Product, Technology, and Support team members to resolve challenges.
• Represent the voice of the customer when working with Product and Technology teams to create functionality that meets customer business needs.
• Maintain documentation of integration processes and technical solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager