Technical Account Manager, Federal

Hypori

8h • $130,000 - $160,000 • Hybrid

About The Position

Hypori is seeking a hands-on, customer-focused Technical Account Manager for its federal accounts to join the Customer Success team. The role serves as a trusted technical advisor for a portfolio of commercial and federal customers, managing technical relationships from deployment through adoption, optimization, and renewal. The position works closely with Customer Success Managers, Sales Engineering, Product, Engineering, Support, and Sales, and reports to the SVP of Customer Success.

The Technical Account Manager helps ensure customer environments are correctly configured, fully adopted, and ready to expand. Hypori’s secure mobility platform is used by more than 95,000 Department of War users and holds IL5, FedRAMP High, NIAP Common Criteria, NSA CSfC, and CMMC 2.0 Level 2 credentials.

The role is remote or hybrid and requires travel of up to 20% to customer sites. The stated base salary is $130,000–$160,000, commensurate with experience, plus a 10% annual performance bonus. The company offers full-time employees medical, dental, and vision insurance; parental leave; life and disability coverage; and a 401(k) plan with employer matching that begins vesting on the first day of employment.

Requirements

• At least 5 years of experience in technical account management, solutions engineering, or a similar post-sale technical role in B2B SaaS or cybersecurity.
• Hands-on experience with enterprise IT and security, including identity and access management (SSO, SAML, MFA), networking, and Linux or Windows administration.
• Experience deploying or supporting cloud-based solutions on AWS, Azure, or government cloud environments.
• A track record of managing escalations across a portfolio of enterprise or government accounts.
• Ability to explain technical topics clearly to administrators, security teams, and executives.
• Proficiency with Salesforce, Jira, and Confluence.
• Authorized to work in the United States without visa sponsorship.
• Active Secret clearance required, with ability to obtain TS clearance.

Nice To Haves

• Experience supporting the Department of War, Intelligence Community, or federal civilian agencies.
• Familiarity with FedRAMP, NIST SP 800-53, DISA STIGs, DoD Zero Trust, or CMMC.
• Experience with mobile, BYOD, VDI, MDM (such as Intune or Workspace ONE), or zero trust deployments.
• Security or cloud certifications such as Security+, CISSP, AWS, or Azure.
• Experience at a high-growth SaaS company.

Responsibilities

• Serve as the primary technical point of contact and trusted advisor for an assigned portfolio of commercial and federal customers.
• Guide customers through deployment, configuration, and onboarding across cloud, on-premises, and hybrid environments.
• Advise on identity and access integration, including SSO, SAML, PIV/CAC, and directory services, as well as app delivery, device policies, and network configuration.
• Own technical escalations, partnering with Support, Engineering, and Product to resolve issues and keep customers informed.
• Lead technical check-ins, platform health reviews, and the technical portion of QBRs alongside the Customer Success Manager.
• Monitor usage and environment health to identify risk early and recommend optimizations that drive adoption.
• Provide configuration evidence and documentation needed by security officers for ATO, accreditation, and compliance reviews.
• Plan and coordinate upgrades and new releases within each customer’s change control process.
• Train customer administrators and systems integrator staff to help their teams become self-sufficient.
• Bring customer feature requests and technical feedback to Product and Engineering, advocating for customer needs.
• Identify expansion opportunities and support renewals with Customer Success and Sales.
• Build reusable assets such as runbooks, deployment guides, and knowledge base articles.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Parental leave
• Life and disability coverage
• 401(k) plan with employer-matching contributions, vesting from the first day of employment
• 10% annual performance bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed