Technical Account Manager - Industrial Chemicals

Veolia Environnement SA•Ellicott, NY

About The Position

Veolia is seeking an Account Manager in its Chemical Solutions and Monitoring (CSM) division to work with customers across diverse industries. The role develops and supports chemical water and process treatment solutions while serving as a technical advisor and building customer relationships. The work is intended to improve water and energy sustainability, profitability, and asset protection. The position includes technical program development, customer testing and reporting, account planning, sustainability project communication, revenue and margin management, business development, and adherence to environmental, health, and safety policies. It offers technical and commercial training, career advancement opportunities, and the opportunity to contribute to sustainability and environmental protection. The position is eligible for incentive compensation and account assignments.

Requirements

Bachelor's degree or equivalent in Biology, Chemistry, Environmental Science, or Engineering/Technologist (Chemical, Industrial, or Mechanical); alternatively, at least 8 years of direct field and water-treatment-industry experience qualifies. High school education is required.
Chemical water treatment experience.
At least 4 years of technical sales experience, with demonstrated success in account management, revenue growth, and customer relationship building.
Experience with consultative selling and technical solution development.
Full valid driver's license and willingness to travel; a learner's permit or G1/G2 class does not qualify.
Technical curiosity and strong problem-solving skills.
Proficiency in mathematical calculations and chemistry concepts.
Ability to analyze and test samples, with mechanical and electrical aptitude for small-scale equipment and instrumentation.
Strong interpersonal and communication abilities.
Customer-focused mindset and active listening skills.
Excellent time management in fast-paced environments.
Ability to work independently and collaboratively as part of a team.
Comfort working in industrial environments.
Openness to continuous learning and professional development.
Ability to lift and carry up to 50 lbs as needed; frequency varies by worksite.
Must be eligible to lawfully work in the U.S. immediately; the employer will not sponsor U.S. work authorization.

Nice To Haves

Process treatment experience.
Bachelor's degree or equivalent in Biology, Chemistry, Environmental Science, or Engineering/Technologist (Chemical, Industrial, or Mechanical), when qualifying through the alternative experience route.

Responsibilities

Analyze, build, and optimize chemical treatment programs for cooling water, boiler water, wastewater, Memchem, and process applications.
Conduct sample testing and prepare Technical Service Reports that analyze customer data, interpret results, and recommend operational improvements.
Execute the Account Management Excellence Program, including Service Plans, Value Generation Plans, and Business Reviews, to demonstrate measurable customer value.
Plan and communicate Value Generation Plans through projects supporting water and energy sustainability and asset protection.
Meet annual revenue targets and manage margin reviews, price escalations, and commercial negotiations.
Maintain a healthy sales funnel and secure new, recurring, profitable business to support year-over-year growth.
Work safely and follow all EHS policies and procedures.