Technical Account Manager - US
About The Position
ScaleOps, a leader in real-time automated cloud resource management, is seeking a Technical Account Manager to join their team. This role is on the front lines, working closely with customers and prospects to provide technical support and act as a trusted advisor. The Technical Account Manager will collaborate with sales, product, and engineering teams to help customers understand the technical and business value of the ScaleOps platform. ScaleOps' platform automates cloud-native application infrastructure management, improving performance, reducing cloud costs by 60%-80%, and eliminating manual intervention. With significant venture capital backing and a growing customer base of over 50 enterprises, ScaleOps is experiencing tremendous business growth. The Technical Account Manager will be instrumental in ensuring customer success, driving the customer journey, building technical wins, and growing customer champions. This role requires a deep understanding of customer goals and objectives to articulate how ScaleOps offerings meet their needs, and to build value-based relationships across customer organizations. The position involves active participation in all phases of the sales cycle, from discovery to technical win, and requires a deep understanding of the ScaleOps product to demonstrate its value in sales meetings and at industry events.
Requirements
- 3+ Hands On experience working with cloud-native technologies, such as container technologies and Kubernetes - Must.
- Minimum three years experience in customer-facing roles, such as technical sales or sales/solution engineering position - Must.
- A track record of success in a technical presales role - enough experience selling and implementing technology to earn your customer’s trust.
- A demonstrable ability to articulate and sell the benefits of modern platforms, software, and technologies.
Responsibilities
- Engage with customers to ensure their success.
- Partner with the sales team to drive our customer's journey, build technical wins, and grow champions
- Develop a deep understanding of customers’ goals and objectives and articulate how our offerings address their needs.
- Create and own value-based relationships at all levels in customer organizations.
- Actively participate in all phases of planning and execution, from initial discovery to the technical win.
- Develop and maintain a deep understanding of the ScaleOps product to demonstrate the value of our offering in sales meetings and at events such as meetups and conferences.
- Advise the sales team on effective ways of positioning the ScaleOps product.
- Onboard, educate, enable our partners, and support them in sales cycles.
- Deepen both your sales and technical skills through self-driven education while taking advantage of all the professional development opportunities provided by ScaleOps.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
