Tech Support Rep In Scottsdale, AZ
About The Position
This is a contract-to-hire technical support role based in Glendale, Arizona, described as hybrid, with one remote day and four days in the office. The role pays $26.00–$27.00 per hour according to the compensation section. The schedule is five 8-hour shifts, with availability required between 7 a.m. and 6 p.m., Monday through Friday. The position includes one month of paid training and may convert to permanent employment after six months; compensation may increase upon conversion. The representative troubleshoots technical issues involving products and software, assists customers through chat, email, and phone, and develops expertise in the company’s products and solutions. They report bugs and trends to stakeholders to support process improvements and use AI tools to help resolve customer technical issues. The posting lists benefits available through TEK for contract workers, subject to eligibility and plan terms. These may include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) plan; life insurance; short- and long-term disability; a health spending account; transportation benefits; an employee assistance program; and paid time off, vacation, or sick leave. It also notes weekly pay and describes additional benefits and salary packages as available if converted to permanent employment.
Requirements
- Technical support experience is required.
- Call center experience.
- Experience troubleshooting technology and comfort working with chat, email, and phone.
- Familiarity with Salesforce, CRM systems, and Microsoft Dynamics.
- Strong job tenure: the candidate must have remained in each of their last three roles for at least 15 months.
- Availability for five 8-hour shifts Monday through Friday, within the 7 a.m.–6 p.m. schedule window.
Nice To Haves
- Bachelor’s degree preferred.
- Linux experience is helpful but not required.
- Experience with AI tools.
Responsibilities
- Troubleshoot and resolve technical issues related to products and software.
- Build and maintain subject matter expertise in company products and solutions.
- Assist customers through chat, email, and phone.
- Report bugs and trends to stakeholders to support process improvement.
- Provide technical support to customers.
- Use AI tools to help resolve customer technical issues.
Benefits
- Weekly pay.
- One month of paid training.
- Benefits through TEK may be available beginning the first day of each month, subject to eligibility and plan terms.
- Medical, dental, and vision coverage.
- Critical illness, accident, and hospital coverage.
- 401(k) retirement plan with pre-tax and Roth post-tax contribution options.
- Voluntary life and AD&D insurance for the employee and dependents.
- Short- and long-term disability.
- Health Spending Account (HSA).
- Transportation benefits.
- Employee Assistance Program.
- Time off or leave, including PTO, vacation, or sick leave.
- Potential pay increase and additional benefits and salary packages upon conversion to permanent employment.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
