Tech Support Specialist In Scottsdale, AZ, $28 Hour

TEKsystems•Scottsdale, AZ

4d•$26 - $27•Hybrid

About The Position

The Tech Support Specialist provides Tier 1 technical and customer support for company products and solutions. The role troubleshoots issues involving software, hardware, web-based solutions, and e-commerce platforms, and assists customers through multiple communication channels. The specialist builds and maintains product knowledge, reports bugs and recurring trends to stakeholders, and provides clear technical guidance to customers with varying levels of IT knowledge. The position is based in Scottsdale, Arizona, with four days on-site and one day remote after training. The schedule is Monday through Friday. It is a contract-to-hire role, with the possibility of conversion after six months.

Requirements

At least 3 years of technical support experience in software, hardware, web-based solutions, or e-commerce platforms.
Excellent verbal and written communication skills.
Proficiency with Windows operating systems, mobile devices, and cloud-based solutions.
Strong analytical and troubleshooting skills.
Proficiency with Microsoft Office.

Nice To Haves

Call center experience.
Fluency in multiple languages.
A passion for helping people and solving problems.
Self-driven approach and ability to work independently.
Experience in a firearms environment.
Ability to articulate technical information to clients with varying levels of IT knowledge.

Responsibilities

Troubleshoot and resolve technical issues related to various products and software.
Build and maintain subject matter expertise of company products and solutions.
Assist customers through multiple communication channels.
Report bugs and trends to stakeholders to support process improvement.
Provide technical support to customers.