Tech Support Rep In Scottsdale
About The Position
The Tech Support Rep provides technical support for company products and software, troubleshooting customer issues through chat, email, and phone. The role builds and maintains subject matter expertise across company products and solutions, reports bugs and trends to stakeholders to support process improvement, and uses AI tools to help solve customer technical issues. This is a contract-to-hire position described as hybrid, with one remote day and four in-office days per week. The posting identifies Scottsdale, Arizona in the role heading and Phoenix, Arizona in the work location details. The schedule is five eight-hour shifts, Monday through Friday, with availability between 7 a.m. and 6 p.m. A month of paid training is provided, and conversion to a permanent position may be possible after six months.
Requirements
- Prior technical support experience is required.
- Linux experience is required.
- Troubleshooting experience and comfort with technology.
- Comfort communicating through chat, email, and phone.
- Experience with Salesforce, CRM, or MS Dynamics.
- Strong job tenure; the posting requests at least 15 months in each of the candidate's last three roles.
Nice To Haves
- A bachelor's degree is preferred.
- Experience with AI tools.
Responsibilities
- Troubleshoot and resolve technical issues related to various products and software.
- Build and maintain subject matter expertise of company products and solutions.
- Assist customers through chat, email, and phone.
- Report bugs and trends to stakeholders to support process improvement.
- Provide first-class technical support to customers.
- Use AI tools to help solve customer technical issues.
Benefits
- Benefits through the contract employer may be available starting the first day of each month.
- Weekly pay.
- A pay raise if converted to a permanent position.
- Potential access to benefits and salary packages after conversion to permanent employment.
- Potential temporary-role benefits, if eligible, include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) retirement plan with pre-tax and Roth post-tax contributions; voluntary life and AD&D insurance; short- and long-term disability; a Health Spending Account; transportation benefits; an Employee Assistance Program; and paid time off, vacation, or sick leave.
- One month of paid training.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
