Client Support Rep

Fiserv • King of Prussia, PA

3d • Onsite

About The Position

The Client Support Rep delivers service to merchants throughout onboarding, account maintenance, and post-acquisition support. The role works with internal operations, onboarding, and service teams to support a smooth transition and provide ongoing assistance to Propelr’s TSYS merchant portfolio following its acquisition. The position helps ensure operational continuity, merchant satisfaction, and adherence to service levels during and after the transition of merchant accounts.

Requirements

• 1–3+ years of experience in client support, customer service, a call center environment, or merchant services.
• Strong verbal and written communication skills.
• Experience supporting customers via phone and email in a fast-paced environment.
• High attention to detail and strong documentation skills.
• Ability to manage multiple priorities while meeting SLAs.
• Comfort working with CRM, ticketing, or case management systems.
• Strong problem-solving skills and a customer-first mindset.
• Valid and unrestricted U.S. work authorization; candidates requiring sponsorship now or in the future will not be considered.

Nice To Haves

• Experience in merchant services, payments, fintech, or financial services.
• Familiarity with TSYS, payment processing platforms, or acquiring systems.
• Experience supporting merchants during onboarding, migrations, or portfolio transitions.
• Exposure to partner-funded or client-dedicated support models.
• Understanding of compliance, risk, or operational controls within financial services.

Responsibilities

• Support merchant onboarding, account maintenance, and service inquiries via phone, email, and internal systems.
• Troubleshoot and resolve merchant issues related to processing, funding, account updates, and operational inquiries.
• Coordinate with Operations, Risk, Onboarding, and Technical Support to resolve complex issues.
• Track and document merchant interactions accurately within internal systems.
• Ensure service level agreements (SLAs) are met or exceeded.
• Identify trends, recurring issues, and opportunities for process improvement.
• Provide a seamless, professional customer experience during periods of change and growth.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed