Client Care Rep

Access One•Chicago, IL

1d•Hybrid

About The Position

Client Care Representatives provide phone-based customer support to Access One’s existing voice and data customers. They serve as a primary contact for account inquiries, billing questions, service changes, and troubleshooting, resolving issues efficiently while delivering a strong customer experience and maintaining customer relationships. This is a hybrid role for people in the Chicagoland area, with three days in the office and two remote. The shift is 9 AM–6 PM CST. The salary range is $20.00–$25.00 per hour, depending on experience. Access One offers health, dental, and vision benefits, a matching 401(k), and PTO. The company provides equal employment opportunities and prohibits discrimination and harassment based on protected characteristics.

Requirements

Excellent communication skills, including the ability to write and speak clearly and informatively.
Ability to manage difficult customer situations, respond promptly to customer needs, and solicit customer feedback to improve service.
Ability to learn quickly and adapt to changing environments.
Ability to listen, seek clarification when needed, and respond appropriately to questions.
Ability to prioritize, use time efficiently, manage competing demands, and meet deadlines.
Accuracy, thoroughness, and attention to detail.
Scheduling flexibility and willingness to cover shifts.

Nice To Haves

Bachelor’s degree preferred.
Customer service, call center, and/or telecommunications experience preferred.
Proficiency in the Microsoft Suite preferred.

Responsibilities

Respond to customer inquiries by phone, email, and live chat professionally and promptly.
Review customer account information and call flows, and accurately process service modifications or orders.
Coordinate with clients and internal teams on contract administration, report generation, and audits of active services.
Listen to customer needs and ask targeted questions to understand business updates.
Prioritize multiple tasks and provide consistent, timely follow-up.
Enter tickets and troubleshoot technical phone and data connectivity issues.