Client Care Rep

Access One•Chicago, IL

17h•$20 - $25•Hybrid

About The Position

Client Care Representatives provide phone-based customer support to Access One’s existing voice and data customers. They are a primary point of contact for account inquiries, billing questions, service changes, and troubleshooting. Representatives resolve issues efficiently, deliver a strong customer experience, and maintain customer relationships. This is a hybrid role for candidates in the Chicagoland area, with three days in the office and two days remote. The shift is 9 AM–6 PM CST.

Requirements

Excellent communication skills, including the ability to write and speak clearly and informatively.
Ability to handle difficult customer situations, respond promptly to customer needs, and solicit feedback to improve service.
Ability to learn quickly and adapt to changing environments.
Ability to listen, seek clarification when needed, and respond well to questions.
Ability to prioritize, use time efficiently, manage competing demands, and meet deadlines.
Accuracy, thoroughness, and attention to detail.
Scheduling flexibility and willingness to cover shifts.

Nice To Haves

Bachelor’s degree.
Customer service, call center, and/or telecommunications experience.
Proficiency in the Microsoft Suite.

Responsibilities

Respond to customer inquiries by phone, email, and live chat in a professional and timely manner.
Analyze account information and call flows with clients, and accurately process service modifications or orders.
Coordinate with internal teams and clients on contract administration, report generation, and audits of active services.
Listen to customer needs and ask targeted questions to understand business updates.
Manage and prioritize multiple tasks while providing consistent, timely follow-up.
Enter tickets and troubleshoot technical phone and data connectivity issues.