Client Care

Guardian Veterinary Management LLC • Brewster, NY

3d • $20 - $22 • Onsite

About The Position

Guardian Veterinary Specialists is seeking Client Care Representatives for its independent, privately owned specialty and emergency veterinary hospital in Brewster, New York. The role helps create a welcoming, supportive environment for clients and pets and contributes to the smooth operation of the hospital. The position is offered with day, swing, overnight, and weekend shifts, with both full-time and part-time opportunities available.

Client Care Representatives greet clients and pets, provide customer service, handle calls and emails, coordinate appointments and visits, and maintain accurate records. They work closely with veterinarians, technicians, and other staff to provide a compassionate, organized client experience, including when clients are dealing with stressful or emotional situations.

Requirements

• Exceptional communication and client service skills, with a compassionate, professional approach.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced veterinary environment.
• Excellent follow-through to ensure callbacks, patient updates, and client requests are handled promptly.
• Attention to detail when managing medical records, diagnostic results, and appointment scheduling.
• Ability to coordinate effectively with doctors, technicians, and referring veterinary practices.
• Proactive mindset and ability to anticipate client and patient needs.
• Strong problem-solving skills and ability to handle client concerns with professionalism and empathy.
• Team-oriented attitude and commitment to providing an exceptional client experience.
• Strong work ethic, adaptability, and ability to collaborate as part of a team.

Responsibilities

• Greet clients and their pets warmly, provide exceptional customer service, and help clients feel welcomed and supported.
• Answer phone calls and emails, respond to client questions, and communicate professionally and compassionately, including in stressful situations.
• Schedule appointments, manage check-ins and check-outs, and help keep the daily schedule organized and efficient.
• Provide general information about hospital services, appointment preparation, and follow-up instructions, and direct medical questions to the appropriate veterinary team member.
• Maintain accurate client and patient records, update information in the practice management system, and handle paperwork efficiently.
• Coordinate with veterinarians, technicians, other hospital staff, and referring veterinary practices to support seamless communication and a positive client experience.
• Support clients with empathy and professionalism, recognizing that veterinary visits can be stressful or emotional.
• Keep the reception area clean, organized, and inviting while balancing multiple priorities.
• Follow through promptly on callbacks, patient updates, and client requests.

Benefits

• Competitive hourly pay based on experience, with potential night and weekend shift differentials.
• Sign-on bonus.
• Health, dental, and vision insurance coverage.
• Paid time off.
• Discounts for employees' pets.
• Uniforms provided.
• Continuing education opportunities, mentorship, and professional development.
• Access to an on-staff certified life coach and social worker.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed