CUSTOMER SUPPORT REP

Pinnacle Bank/Bank of Colorado•Gretna, NE

7d•Onsite

About The Position

The Customer Support Representative provides customer service and technical support to online banking customers through phone, chat, and email. The role works under the direction of the Customer Support Supervisor(s) and follows established policies and procedures. This is a full-time, in-person position supporting a growing community bank. Hybrid work options may be available after six months of employment. Department operating hours are weekdays from 8:00 AM to 8:00 PM and weekends from 8:00 AM to 5:00 PM.

Requirements

High school graduate or equivalent.
One year of customer service or banking experience.
Knowledge of Fiserv internet banking software and general banking operations.
Ability to communicate effectively with management, customers, and coworkers.
Attention to detail and a high degree of accuracy.
Ability to meet deadlines and work independently.
Ability to assist others within the department.
Problem-solving skills.
Ability to make sound decisions using available information.
Ability to work flexible hours, including weekends.

Nice To Haves

Bilingual candidates are encouraged to apply.

Responsibilities

Answer customer account questions and assist with balancing statements.
Investigate customer inquiries and resolve problems, including debit card issues, deposit item returns, overdraft product choices, and account maintenance.
Stay informed about personal and business banking products, services, and rates across different charters and markets.
Keep current with banking regulations, procedures, and bank policies relevant to the role.
Listen to customer needs and educate customers about and suggest products such as Online Banking, Bill Pay, and Mobile Banking.
Enter or verify customer information in the database and initiate or complete appropriate request forms and procedures.
Maintain regular and reliable attendance and work flexible hours, including weekends.
Perform other duties as assigned.