Technical Customer Support Rep II

SPX Technologies•Franklin, TN

7d•Onsite

About The Position

SPX Aids to Navigation is a global provider of marine, obstruction, and airfield lighting solutions. The Technical Customer Support Rep II provides technical troubleshooting and customer support by phone and email, working with internal teams to resolve issues across AtoN product lines. This is an onsite position. The role also manages service documentation and case records, processes service records, RMAs, and sales orders in SAP, maintains TOM database records and ticketing, and develops product knowledge across AtoN product lines. The position supports new product development initiatives and builds cross-functional relationships.

Requirements

Minimum 1 year of experience in technical support or customer service.
Strong customer communication skills.
Analytical and problem-solving abilities.
Attention to detail and a sense of urgency.
Proficiency with SAP or ERP systems.
Advanced Microsoft Office skills.

Nice To Haves

3+ years of relevant experience.
Experience in telecommunications, airfield, or related industries.
Technical or electronics background.
Knowledge of Lean or Six Sigma methodologies.

Responsibilities

Provide technical troubleshooting support for Flash, ITL, Sabik, Avlite, and Sealite products.
Respond to or escalate customer inquiries within one business day.
Communicate professionally with customers and internal teams.
Escalate quality trends and urgent customer issues.
Document technical support interactions and maintain accurate case records.
Process service records, RMAs, and sales orders in SAP.
Maintain and update TOM database records and support ticketing.
Report obsolete systems and identify potential sales opportunities.
Develop and maintain knowledge across AtoN product lines and complete biannual product knowledge assessments.
Assist with new product development initiatives.
Build effective cross-functional relationships.