Remote Customer Support Rep

TEKsystems • Dallas, TX

11h • $17 - $17 • Remote

About The Position

TEKsystems is hiring a fully remote Customer Service Representative to assist members with questions about fitness and wellness benefits. The role involves providing phone-based support, helping members understand their benefits and use them, and accurately documenting calls. Some calls may include light retention or soft-sales conversations.

The position is a three-month contract with potential to extend, paying $16.50 per hour. Training lasts two weeks, Monday through Friday, from 9:00 AM to 5:30 PM EST. The regular schedule is an eight-hour shift scheduled between 8:00 AM and 8:00 PM EST, Monday through Friday. The role is based out of Dallas, TX, but is fully remote; candidates cannot reside in NY, HI, CA, AL, GA, or VA. January is a blackout month when time off is not permitted. Computer equipment is provided, and a webcam is required for training and meetings. The position requires a hardwired internet connection with minimum speeds of 50 Mbps download and 20 Mbps upload.

The anticipated application deadline is November 18, 2026. Eligible benefits for this temporary role may include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) retirement plan with pre-tax and Roth post-tax contributions; voluntary life and AD&D insurance for employees and dependents; short- and long-term disability; a Health Spending Account (HSA); transportation benefits; an Employee Assistance Program; and time off or leave such as PTO, vacation, or sick leave. Eligibility and benefit terms may depend on job classification and length of employment, and benefits are subject to change.

Requirements

• Strong customer service and communication skills.
• Comfort working in a phone-based environment.
• Basic Windows and Microsoft Office skills and ability to multitask.
• Reliable attendance and strong attention to detail.
• Ability to use a hardwired internet connection with minimum speeds of 50 Mbps download and 20 Mbps upload.
• A webcam for training and meetings.
• Must not reside in NY, HI, CA, AL, GA, or VA.

Responsibilities

• Handle inbound or outbound calls regarding fitness and wellness benefits.
• Help members understand their benefits, locate participating gyms, access classes, or manage memberships.
• Provide friendly, patient, and professional customer service.
• Document calls accurately and meet quality, attendance, and schedule expectations.
• Participate in light retention or soft-sales conversations on some calls.

Benefits

• Medical, dental, and vision coverage (eligibility requirements apply).
• Critical Illness, Accident, and Hospital coverage (eligibility requirements apply).
• 401(k) retirement plan with pre-tax and Roth post-tax contributions available.
• Voluntary Life and AD&D insurance for the employee and dependents.
• Short- and long-term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave, including PTO, vacation, or sick leave, subject to eligibility and terms.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed