Healthcare Customer Service Rep | Remote

Carenet Health•,

6d•Remote

About The Position

Carenet Health is hiring a remote, work-from-home Healthcare Customer Service Rep, described in the posting as an Engagement Specialist. The role supports patients and health plan members by phone, including reaching out to members to encourage them to schedule care assessments and helping callers with healthcare-related needs. The position requires empathy, patient focus, strong communication and listening skills, problem-solving ability, and comfort using multiple computer programs while speaking with callers. The role supports a 24/7/365 operation as needed. Applicants must be able to adhere to a published schedule and have reliable attendance. The listed start date is November 12, 2026, and the pay rate is $15.00 per hour. Carenet Health is not authorized to hire in AZ, CA, CO, ME, NE, NJ, NY, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico. Applicants may be required to complete assessments before proceeding in the hiring process. Assessments must be completed independently; unauthorized completion may result in disqualification or termination. Carenet Health is an Equal Opportunity Employer and asks candidates to apply directly through its official career portal, not through external staffing agencies or recruiters.

Requirements

High school degree or GED required.
Ability to read, write, and comprehend instructions and correspondence.
Ability to deal with and solve problems using solid judgment.
Computer skills, including navigating multiple programs, comfort with dual screens, and basic knowledge and understanding of Microsoft Office.
Reliable attendance and ability to adhere to a published schedule.
Ability to multitask while communicating and documenting information.

Nice To Haves

Spanish-speaking ability is a plus.

Responsibilities

Provide exceptional customer service and engagement by telephone.
Support customer satisfaction by providing quality service, identifying customer needs, and assisting with healthcare-related issues and concerns assessed through outreach programs.
Respond to the needs of a 24/7/365 operation as needed.
Research, identify, and solve problems; verify eligibility of services and place callbacks as required.
Meet and support established service, sales, and business objectives by meeting or exceeding performance standards.
Communicate effectively with callers from diverse socio-economic, cultural, geographic, racial, and age groups.
Multitask by thinking, talking, and typing simultaneously.
Listen carefully to receive, process, and document detailed information.
Reach out to health plan members, guide them toward scheduling care assessments, and encourage them to take the next step.