Customer Service Rep - Remote After Training
About The Position
TEKsystems is hiring seasonal Customer Service Representatives to support customers of a well-established retail brand selling apparel, blankets, home goods, and accessories. Representatives handle inbound customer calls and assist with orders, product availability, pricing, promotions, shipping, returns, and order status in a high-volume retail and e-commerce environment. The role requires accurate order entry and documentation, use of multiple computer systems, and friendly, professional, empathetic customer service. Representatives troubleshoot routine concerns, escalate complex issues, maintain product and ordering knowledge, and meet customer service, quality, and productivity expectations. The position is based in Bellevue, Nebraska, and candidates must be located in the Bellevue area. The first week of training is onsite, Monday through Friday, 9:00 AM–4:00 PM, with a one-hour unpaid lunch. The second week is nesting/on-the-job training. From the third week, regular production work may be onsite or remote according to candidate preference. The project is expected to last two months. The operation will be open for the four weekends between Thanksgiving and Christmas, with additional overtime hours offered. The role pays $16.50 per hour. If eligible, benefits for this temporary role may include medical, dental and vision coverage; critical illness, accident and hospital coverage; a 401(k) retirement plan; life insurance; short- and long-term disability; a health spending account; transportation benefits; an employee assistance program; and time off or leave. Benefit eligibility and terms may vary.
Requirements
- Previous customer service experience.
- Strong verbal communication and active listening skills.
- Comfort speaking with customers over the phone.
- Strong data-entry skills and attention to detail.
- Basic computer proficiency, including Microsoft Office.
- Ability to learn new systems and product information quickly.
- Dependability and ability to commit to a 40-hour workweek.
- Ability to remain patient and professional when handling challenging customer interactions.
- Must be located in the Bellevue, Nebraska area.
Nice To Haves
- Retail, e-commerce, order processing, call center, or customer support experience.
Responsibilities
- Handle a varying volume of inbound customer calls.
- Help customers place orders accurately and efficiently.
- Answer questions about products, availability, pricing, promotions, discounts, and order status.
- Assist with questions about shipping, returns, and company policies.
- Troubleshoot routine customer concerns and escalate more complex issues when needed.
- Provide friendly, professional, and empathetic service.
- Accurately enter order information and document customer interactions.
- Navigate multiple computer systems while assisting customers.
- Stay current on products, promotions, and ordering procedures.
- Use downtime between calls to build product knowledge.
- Meet established customer service, quality, and productivity expectations.
Benefits
- Medical, dental, and vision coverage, if eligible.
- Critical illness, accident, and hospital coverage, if eligible.
- 401(k) retirement plan with pre-tax and Roth post-tax contributions available, if eligible.
- Voluntary life and AD&D insurance for the employee and dependents, if eligible.
- Short- and long-term disability coverage, if eligible.
- Health Spending Account (HSA), if eligible.
- Transportation benefits, if eligible.
- Employee Assistance Program, if eligible.
- Time off/leave, including PTO, vacation, or sick leave, if eligible.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
