TSP2 Customer Support Rep

Computer Task Group, Inc • Longmont, CO

5d

About The Position

CTG is hiring a TSP2 Customer Support Representative for a client in Longmont, Colorado. This ongoing contract role provides technical customer support to business customers experiencing issues with hardware, software, and related applications. The representative responds to inquiries by phone, troubleshoots problems, performs root cause analysis, and guides users toward appropriate resolutions using established tools, resources, and procedures. The role may also involve installing, configuring, monitoring, and maintaining computer systems and related equipment. Representatives communicate technical information and pre-written solutions clearly, document their work accurately, follow service standards, and manage multiple requests while delivering a professional customer experience.

The schedule is Monday through Friday, between 6:00 AM and 5:00 PM Mountain Time, after training. The expected base salary is $19.78–$20.99 per hour. CTG also offers a competitive benefit package. The position requires a high school diploma or equivalent and 1–2 years of technical support, help desk, customer service, or related experience. Additional technical education or training is preferred.

Requirements

• High school diploma or equivalent.
• 1–2 years of technical support, help desk, customer service, or related experience.
• Experience troubleshooting hardware, software, and application issues.
• Strong customer service, communication, and active listening skills.
• Ability to troubleshoot hardware, software, computer systems, and application-related issues.
• Proficiency navigating Windows applications and web-based search tools.
• Strong problem-solving and analytical skills, including the ability to perform root cause analysis.
• Ability to explain technical solutions clearly and maintain a professional tone with customers.
• Self-motivated and organized, with the ability to work independently with minimal supervision.
• Ability to manage time effectively, stay focused, and follow established procedures.
• Typing speed of at least 65 words per minute.
• Comfort communicating with customers over the phone.
• Excellent verbal and written English communication skills and ability to interact professionally with a diverse group.

Nice To Haves

• Experience providing technical assistance and resolving customer inquiries in a business-to-business environment.
• Additional technical training or education in information technology or a related field.

Responsibilities

• Provide comprehensive technical support to business customers experiencing hardware, software, and application issues.
• Respond to customer inquiries by phone, troubleshoot technical problems, and guide users through resolutions.
• Perform root cause analysis to identify and resolve hardware, software, and application issues.
• Diagnose technical problems using established tools, resources, and troubleshooting procedures.
• Assist with installing, configuring, monitoring, and maintaining computer systems and related equipment as needed.
• Clearly communicate technical information and provide pre-written solutions to customers.
• Maintain accurate documentation and follow established policies, procedures, and service standards.
• Manage multiple support requests while delivering a professional, positive customer experience.

Benefits

• A competitive benefit package is offered.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED