Customer Support Rep

Blueberry Pediatrics

3d•$21 - $23•Remote

About The Position

Blueberry is seeking a Customer Support Representative to deliver a reliable, high-quality experience for patients and doctors across phone, email, and chat in a fast-paced, remote environment. The role involves resolving questions efficiently, following established workflows, documenting interactions, using sound judgment to address or escalate issues, and prioritizing work in line with service-level agreements. Blueberry is a mission-driven company focused on improving access to pediatric healthcare.

Requirements

Prior customer support experience through phone, email, or chat.
Strong written and verbal communication skills.
Ability to stay organized and manage multiple conversations at once.
Reliability, including punctuality and ownership of scheduled shifts.
Attention to detail in documentation and task execution.
Comfort working in a structured environment with defined processes.
Adaptability in a fast-changing environment.
Willingness to work nights and weekends.
Flexibility to adapt to adjustments to shift schedules.

Nice To Haves

Experience working in remote or structured support environments.

Responsibilities

Support patients and doctors across phone, email, and chat channels.
Resolve questions efficiently while ensuring a clear, professional experience.
Follow established workflows and processes to ensure consistency and accuracy.
Document interactions clearly to support follow-up, collaboration, and continuity of care.
Use sound judgment to resolve issues independently and escalate when appropriate.
Maintain awareness of SLAs and prioritize work accordingly.