Tech II-Lab Processing - MCH Central Proc and Core Nights

Mayo Clinic•Phoenix, AZ

About The Position

Tech II performs complex pre-analytic specimen receiving and processing accurately and ethically while following proper safety procedures. The role includes receiving, identifying, processing, and storing specimens; using laboratory automation; preparing specimens for referral laboratories; and preparing and packaging mail-out kits. Positive patient identification must be maintained throughout the process. Additional duties may include maintaining and documenting send-out laboratory requisitions and billing, contributing to standard operating procedures, helping train new team members, assisting consultants with specimen collection and research, triaging specimens based on complexity and patient history, preparing reagents, and maintaining work-unit supply inventories. The role also performs order entry and troubleshooting in laboratory computer systems and the electronic health record, retrieves and verifies patient identification, and resolves pre-analytic specimen issues. The technician may respond to high volumes of calls about laboratory testing, orders, or add-ons. The position requires learning and using multiple computer systems, communicating effectively with people in stressful situations, working with minimal supervision, and maintaining close attention to detail. Scheduling adjustments, off-shifts, holidays, and weekends must be accommodated. Other job-related duties may be assigned.

Requirements

High school diploma or equivalent (G.E.D.).
At least two years of specimen processing and handling, accessioning, clinical laboratory, laboratory testing, and/or other relevant laboratory or clinical experience.
Ability to learn and use multiple computer systems.
Ability to deal effectively with people in stressful situations.
Ability to work with minimal supervision and maintain attention to detail.
Ability to demonstrate organizational skills and follow directions accurately.
Professional communication skills and proper telephone technique and etiquette when providing information.
Ability to multitask, remain detail-oriented, and perform troubleshooting and problem resolution.
Excellent computer skills and familiarity with electronic health records and laboratory information systems.
Knowledge of medical terminology.
Must accommodate scheduling adjustments, off-shifts, holidays, and weekend work assignments.
The position is not eligible for sponsorship; Mayo Clinic will not sponsor or transfer visas and does not participate in the F-1 STEM OPT extension program.

Nice To Haves

Associate's degree in a health- or science-related field.
One year of experience in a clinical laboratory.
Demonstrated aptitude for working in a laboratory or interest in biological or chemical sciences.
Ability to carry out facility operations independently and as part of a team.
Prior exposure to clinical medicine and/or pathology environments.

Responsibilities

Receive, identify, process, and store specimens using appropriate procedures and laboratory automation.
Prepare specimens for referral laboratories and prepare and package mail-out kits while maintaining positive patient identification.
Maintain and document send-out laboratory requisitions and billing, as assigned.
Contribute to the development of standard operating procedures.
Assist with training new team members.
Assist consultants with specimen collection and research.
Triage specimens according to complexity and patient history.
Prepare reagents and maintain work-unit supply inventory levels.
Enter orders and troubleshoot issues in laboratory computer systems and the electronic health record.
Retrieve and verify patient identification on specimens using appropriate sources.
Resolve pre-analytic specimen-related issues.
Respond to phone calls about laboratory testing, orders, or add-ons.
Accommodate scheduling adjustments, off-shifts, holiday, and weekend assignments.
Perform other job-related duties as assigned.