Tech I - Lab Support Services (Part Time)

Mayo Clinic•Phoenix, AZ

About The Position

The Lab Support Services Tech is an interdisciplinary team member providing a range of services in clinic- and hospital-based laboratories, including direct patient care. Duties may include venipuncture and post-collection care, specimen collection and processing, receiving desk and scheduling functions, waived point-of-care laboratory testing, assistance with difficult draws, and other services specific to the work area. The role maintains positive patient identification and handles specimen collection and preparation accurately, safely, professionally, and promptly. Depending on the work area, duties may also include preparing containers with reagents or specimens, storing and transporting specimens, order entry, retrieving and verifying patient collection information and special notations, and specialty collections. The Tech works independently and as part of a team in a fast-paced environment, prioritizing specimen collection and workload according to work-area needs. The role uses standard precautions, infection-control and isolation techniques, and various computer information systems. All services must follow established directions and standard operating procedures of Mayo Clinic Department of Laboratory Medicine and Pathology. The Tech communicates professionally by telephone and in person, maintains confidentiality and trustworthiness, and interacts with patients, families, physicians, allied health staff, and visitors. The role requires empathy and the ability to remain calm and communicate positively in stressful or emotional situations. Other job-related duties may be assigned. Flexible hours and schedule changes may be required to meet workload demands. Physical requirements include lifting, standing for extended periods, and pushing and pulling laboratory equipment and patient wheelchairs.

Requirements

High school diploma or GED and one of the following: completion of a phlebotomy or medical assistant program or equivalent; three years of phlebotomy or medical-assisting work experience in a healthcare setting; or certification from a national phlebotomy or medical-assisting association (such as ASCP, AMT, or NHA) and one year of clinical experience.
Ability to work flexible hours and accommodate schedule changes to meet workload demands.
Ability to lift, stand for long periods, and push and pull laboratory equipment and patient wheelchairs.
Ability to work independently and collaboratively in a fast-paced environment and cooperate with coworkers.
Effective professional interpersonal skills when working with physicians, coworkers, and patients.
Ability to accurately read specimen labels and follow standard operating procedures.
Ability to troubleshoot and solve problems related to laboratory procedures.
Ability to communicate effectively verbally and in writing.
Ability to distinguish colors and exercise caution to avoid potential exposure to hazards.
A resume must be included with the application.
Foreign-trained laboratory personnel must provide a detailed high school equivalency evaluation, including the U.S.-equivalent degree, at the applicant's expense.

Nice To Haves

One year of phlebotomy experience is strongly preferred.
Prior experience with phlebotomy, specimen processing, or a clinical laboratory is preferred.
Familiarity with lifespan growth and development, basic anatomy and physiology, and basic medical terminology.
Ability to adapt and stay well organized.

Responsibilities

Perform venipuncture and provide appropriate post-care of the phlebotomy site.
Collect, process, receive, and prepare specimens for analysis, storage, and transport as required.
Maintain positive patient identification throughout collection and specimen handling.
Perform receiving desk, scheduling, waived point-of-care testing, and other work-area-specific services.
Assist with difficult blood draws and perform specialty collections as needed.
Prepare containers with reagents or specimens when required for ordered testing.
Perform order entry and retrieve and verify patient collection data and special notations using appropriate sources.
Set priorities for specimen collection and workload in response to requests and work-area needs.
Follow standard precautions, infection-control practices, isolation techniques, and applicable standard operating procedures.
Use computer information systems in daily work.
Communicate professionally with patients, families, physicians, allied health staff, visitors, and coworkers, including answering telephone inquiries appropriately.
Maintain confidentiality and trustworthiness, and respond empathetically and calmly in stressful situations.
Perform other job-related duties as assigned.