Tech I - Lab Support Services (Part Time)

Mayo Clinic • Phoenix, AZ

4d • $20 - $26

About The Position

The Lab Support Services Tech is an interdisciplinary team member providing a range of services in clinic- and hospital-based laboratories with direct patient care. Duties include venipuncture and other specimen collection, post-phlebotomy care, specimen processing, receiving-desk and scheduling functions, waived point-of-care testing, assistance with difficult blood draws, and other services specific to the work area. The role maintains positive patient identification and collects and prepares specimens accurately, safely, professionally, and on time. Duties may also include preparing containers with reagents or specimens for testing, storage, and transport; order entry; retrieving and verifying patient collection data and special notations; and specialty collections.

The position requires working independently and collaboratively in a fast-paced environment, prioritizing workload in response to requests, and following standard precautions, infection-control practices, isolation techniques, and established laboratory procedures. The technician uses computer information systems, applies critical thinking and troubleshooting skills, and communicates professionally with patients, families, physicians, allied health staff, visitors, and coworkers. The role requires confidentiality, trustworthiness, empathy, and the ability to remain calm and effective in stressful or emotional situations. Other job-related duties may be assigned. Flexible hours and schedule changes may be needed to meet workload demands.

A high school diploma or GED is required, along with one of the listed qualification pathways: completion of a phlebotomy or medical assistant program or equivalent; three years of phlebotomy or medical assisting work experience in a healthcare setting; or national phlebotomy or medical assisting certification and one year of clinical experience. One year of phlebotomy experience is strongly preferred. The position also requires physical ability for lifting, prolonged standing, and pushing or pulling laboratory equipment and patient wheelchairs.

Requirements

• High school diploma or GED.
• Meet one of the following qualification pathways: completion of a phlebotomy or medical assistant program or equivalent; three years of phlebotomy or medical assisting work experience in a healthcare setting; or national phlebotomy or medical assisting certification (such as ASCP, AMT, or NHA) and one year of clinical experience.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to cooperate with coworkers, set priorities, and adapt to workload needs and schedule changes.
• Professional interpersonal skills when working with physicians, coworkers, and patients.
• Ability to accurately read specimen labels and follow standard operating procedures.
• Ability to troubleshoot and solve problems related to laboratory procedures.
• Effective verbal and written communication skills.
• Ability to distinguish colors and exercise caution to avoid potential exposure to hazards.
• Physical ability to lift, stand for long periods, and push and pull laboratory equipment and patient wheelchairs.
• Ability to work flexible hours to meet workload demands and accommodate schedule changes.

Nice To Haves

• One year of phlebotomy experience is strongly preferred.
• Prior experience with phlebotomy, specimen processing, or clinical laboratory work is preferred.
• Familiarity with lifespan growth and development, basic anatomy, physiology, and basic medical terminology.

Responsibilities

• Perform venipuncture and other specimen collections, including specialty collections, and provide appropriate post-care of phlebotomy sites.
• Maintain positive patient identification and collect and prepare specimens accurately, safely, professionally, and promptly.
• Process specimens and perform receiving-desk, scheduling, and waived point-of-care laboratory testing duties.
• Assist with difficult blood draws and perform other services specific to the individual work area.
• Prepare containers with reagents or specimens for ordered testing, storage, and shipping or transport to internal laboratory testing areas, as needed.
• Perform order entry and retrieve and verify patient collection data and special notations using appropriate sources, as needed.
• Prioritize specimen collection and workload in response to requests and the needs of the work area.
• Follow standard precautions, infection-control practices, isolation techniques, and established standard operating procedures.
• Use computer information systems and apply critical thinking, troubleshooting, and problem-solving skills in laboratory procedures.
• Communicate professionally with patients, families, physicians, allied health staff, visitors, and coworkers, including answering telephone calls and providing information appropriately.
• Maintain confidentiality and trustworthiness, demonstrate empathy, and manage stressful or emotional situations calmly and effectively.
• Perform other job-related duties as assigned.

Benefits

• Medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Vision plan with a national network.
• Health savings and flexible spending accounts for eligible expenses.
• Competitive retirement package.
• Competitive compensation.
• Comprehensive benefit plans.
• Continuing education and advancement opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED