Tech I - Lab Support Services (Full Time)

Mayo Clinic • Phoenix, AZ

3d • $20 - $26

About The Position

The Lab Support Services Tech is an interdisciplinary team member who performs a broad range of services in clinic- and hospital-based laboratories, including direct patient care. Duties may include venipuncture and post-care of phlebotomy sites; specimen collection, processing, and receiving desk duties; scheduling; waived point-of-care testing; assistance with difficult sticks; specialty collections; and other services specific to the work area. The position may also involve preparing containers with reagents or specimens, storing and transporting specimens, entering orders, and retrieving and verifying patient collection data and special notations.

The Tech maintains positive patient identification and performs collections and processing safely, accurately, professionally, and promptly. The role requires prioritizing workload according to requests and work-area needs, working independently and collaboratively, following standard precautions and infection-control procedures, and adhering to laboratory standard operating procedures. The employee uses computer information systems, communicates professionally with patients, families, physicians, allied health staff, visitors, and coworkers, and maintains confidentiality and trustworthiness. The position also calls for handling stressful or emotional situations with calmness and empathy, flexibility to meet workload demands and schedule changes, and performing other related duties as assigned.

Requirements

• High school diploma or GED.
• Meet one of the following pathways: completion of a phlebotomy or medical assistant program, or equivalent training; three years of phlebotomy or medical assisting work experience in a healthcare setting; or certification by a national phlebotomy or medical assisting association (such as ASCP, AMT, or NHA) and one year of clinical experience.
• Ability to work in a fast-paced environment, both independently and as part of a team, and cooperate with coworkers.
• Effective professional interpersonal and communication skills, both verbal and written, and attention to detail.
• Ability to learn and use multiple computer systems.
• Ability to read specimen labels accurately and follow standard operating procedures.
• Ability to perform general troubleshooting and problem-solving related to laboratory procedures.
• Ability to distinguish colors and exercise caution to avoid potential exposure to hazards.
• Must be adaptable and well organized.
• Physical ability to lift, stand for extended periods, and push or pull laboratory equipment and patient wheelchairs.

Nice To Haves

• One year of phlebotomy experience is strongly preferred.
• Prior experience with phlebotomy, specimen processing, or clinical laboratory work.
• Familiarity with lifespan growth and development, basic anatomy, physiology, and basic medical terminology.
• Certification by a national association for phlebotomy or medical assisting, such as ASCP, AMT, or NHA.

Responsibilities

• Perform venipuncture and provide appropriate post-care of phlebotomy sites.
• Collect, process, receive, prepare, store, and transport specimens while maintaining positive patient identification.
• Perform receiving desk duties, scheduling functions, waived point-of-care laboratory testing, and specialty collections as assigned.
• Assist with difficult sticks and perform other services specific to the work area.
• Prepare containers with reagents or specimens as required for testing, storage, and transport.
• Enter orders and retrieve and verify patient collection data and special notations using appropriate sources.
• Prioritize specimen collection and workload according to requests and work-area needs.
• Follow standard precautions, infection-control practices, isolation techniques, and laboratory standard operating procedures.
• Use computer information systems and apply critical thinking, troubleshooting, and problem-solving skills.
• Communicate professionally with patients, families, physicians, allied health staff, visitors, and coworkers; maintain confidentiality and respond empathetically in stressful situations.
• Work flexible hours to meet workload demands and accommodate schedule changes.
• Perform other job-related duties as assigned.

Benefits

• Multiple medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Affordable vision plan with a national network.
• HSA and FSA pre-tax savings accounts for eligible expenses.
• Competitive retirement package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED