Tech I - Lab Support Services (Full Time)

Mayo Clinic • Phoenix, AZ

3d • $20 - $26

About The Position

The Lab Support Services Tech is an interdisciplinary team member who performs a broad range of services in clinic- and hospital-based laboratories with direct patient care. Duties include venipuncture and post-collection care, specimen collection and processing, receiving desk duties, scheduling, waived point-of-care testing, assisting with difficult blood draws, and other services specific to the work area. The role maintains positive patient identification and prepares specimens accurately and safely for analysis, storage, or transport. It may also involve preparing containers with reagents or specimens, performing specialty collections, entering orders, and retrieving and verifying patient collection data and special notations.

The Tech works independently and collaboratively in a fast-paced environment, prioritizes specimen collections and workload according to work-area needs, and follows standard precautions, infection-control practices, isolation techniques, and laboratory standard operating procedures. The position uses multiple computer information systems and requires critical thinking, attention to detail, professional communication, confidentiality, and the ability to remain calm and empathetic when interacting with patients and others in stressful situations. The Tech interacts professionally with patients, families, physicians, allied health staff, coworkers, and visitors, and performs other job-related duties as assigned. Flexible hours and schedule changes may be required to meet workload demands. Physical requirements include lifting, prolonged standing, and pushing and pulling laboratory equipment and patient wheelchairs.

Requirements

• High school diploma or GED.
• Meet at least one of the following pathways: completion of a phlebotomy or medical assistant program, or equivalent training; 3 years of phlebotomy or medical assisting work experience in a healthcare setting; or national phlebotomy or medical assisting certification (such as ASCP, AMT, or NHA) plus 1 year of clinical experience.
• Demonstrated communication skills and attention to detail.
• Ability to learn and use multiple computer systems.
• Adaptability and organization.
• Effective, professional interpersonal skills when working with physicians, coworkers, and patients.
• Ability to accurately read specimen labels and follow standard operating procedures.
• Ability to troubleshoot and solve problems related to laboratory procedures.
• Ability to communicate effectively verbally and in writing.
• Ability to distinguish colors and exercise caution to avoid potential exposure to hazards.
• Physical ability to lift, stand for long periods, and push and pull laboratory equipment and patient wheelchairs.

Nice To Haves

• One year of phlebotomy experience is strongly preferred.
• Prior experience with phlebotomy, specimen processing, or clinical laboratory work is preferred.
• Familiarity with lifespan growth and development, basic anatomy, physiology, and basic medical terminology.
• National certification in phlebotomy or medical assisting, such as ASCP, AMT, or NHA.

Responsibilities

• Perform venipuncture and provide appropriate post-care of the phlebotomy site.
• Collect, process, receive, and prepare specimens for analysis, storage, or internal laboratory transport.
• Maintain positive patient identification throughout collection and specimen preparation.
• Perform receiving desk and scheduling duties, waived point-of-care laboratory testing, and assist with difficult blood draws.
• Prepare containers with reagents or specimens as required for ordered testing.
• Perform order entry and retrieve and verify patient collection data and special notations using appropriate sources.
• Perform specialty collections and other services specific to the work area.
• Prioritize specimen collections and workload in response to requests and work-area needs.
• Follow standard precautions, infection-control practices, isolation techniques, and laboratory standard operating procedures.
• Use computer information systems and apply critical thinking to ensure work follows established directions and guidelines.
• Communicate professionally with patients, families, physicians, allied health staff, coworkers, and visitors, including answering the telephone and providing information appropriately.
• Maintain confidentiality and trustworthiness, and manage difficult or emotional situations with calmness, empathy, and positive communication.
• Perform other job-related duties as assigned.
• Work flexible hours and accommodate schedule changes to meet workload demands.

Benefits

• Medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Vision plan with a national network.
• Health savings account and flexible spending accounts for eligible expenses.
• Competitive retirement package.
• Continuing education and advancement opportunities.
• Competitive compensation and comprehensive benefit plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED