Tech I - Lab Support Services (Part Time)

Mayo Clinic • Phoenix, AZ

4d • $20 - $26

About The Position

The Lab Support Services Tech is an interdisciplinary team member who performs a wide range of services in clinic- and hospital-based laboratories, including settings with direct patient care. Duties may include venipuncture and post-care of phlebotomy sites; specimen collection, processing, and receiving-desk duties; scheduling; waived point-of-care laboratory testing; assisting with difficult blood draws; and other services specific to the work area. The role maintains positive patient identification and handles specimens accurately, safely, professionally, and promptly. Duties may also include preparing containers with reagents or specimens, storing and transporting specimens to internal laboratory testing areas, order entry, retrieving and verifying patient collection data and special notations, and specialty collections.

The technician prioritizes specimen collection and workload according to work-area needs, works independently and collaboratively, and follows standard operating procedures and established guidelines. The role uses computer information systems, standard precautions, infection-control practices, and appropriate isolation techniques. It requires professional communication with patients, families, physicians, allied health staff, visitors, and coworkers, including telephone etiquette and providing information. The technician must maintain confidentiality and trustworthiness, respond empathetically and calmly in stressful situations, and perform other job-related duties as assigned. Flexible hours and schedule changes may be needed to meet workload demands. Physical requirements include lifting, extended periods of standing, and pushing and pulling laboratory equipment and patient wheelchairs.

Requirements

• High school diploma or GED.
• Meet one of the following qualification pathways: completion of a Phlebotomy or Medical Assistant program or equivalent; or three years of phlebotomy/medical assisting work experience in a healthcare setting; or national phlebotomy or medical assisting certification (such as ASCP, AMT, or NHA) and one year of clinical experience.
• Ability to work in a fast-paced environment, independently and as part of a team.
• Ability to prioritize workload and cooperate with coworkers.
• Ability to follow standard operating procedures and accurately read specimen labels.
• General troubleshooting and problem-solving ability regarding laboratory procedures.
• Effective verbal and written communication and professional interpersonal skills.
• Ability to distinguish colors and exercise caution to avoid potential exposure to hazards.
• Ability to maintain confidentiality and handle stressful or emotional situations calmly and empathetically.
• Physical ability to lift, stand for extended periods, and push and pull laboratory equipment and patient wheelchairs.

Nice To Haves

• One year of phlebotomy experience is strongly preferred.
• Prior experience with phlebotomy, specimen processing, or clinical laboratory work is preferred.
• Familiarity with lifespan growth and development, basic anatomy, physiology, and basic medical terminology.
• Adaptability and strong organizational skills.

Responsibilities

• Perform venipuncture and provide appropriate post-care of phlebotomy sites.
• Collect, process, receive, and prepare specimens for analysis, storage, and transport.
• Perform receiving-desk and scheduling duties, waived point-of-care laboratory testing, and specialty collections as applicable to the work area.
• Assist with difficult blood draws and perform other services specific to the assigned work area.
• Maintain positive patient identification and retrieve and verify patient collection data and special notations.
• Prepare containers with reagents or specimens as required for ordered testing.
• Perform order entry when required.
• Prioritize specimen collection and workload in response to work-area needs and requests.
• Follow standard operating procedures and established laboratory guidelines; use standard precautions, infection-control practices, and proper isolation techniques.
• Use computer information systems in daily work.
• Communicate professionally with patients, families, physicians, allied health staff, visitors, and coworkers, including answering telephone calls appropriately and providing information.
• Maintain confidentiality and trustworthiness, demonstrate empathy, and manage difficult or stressful interactions calmly.
• Work independently and as part of a team, cooperating with coworkers to complete assignments.
• Perform other job-related duties as assigned.
• Accommodate flexible hours and schedule changes to meet workload demands.
• Lift, stand for extended periods, and push or pull laboratory equipment and patient wheelchairs.

Benefits

• Medical coverage with multiple plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Vision plan with a national network.
• HSA and FSAs for eligible expenses.
• Competitive retirement package.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED