Tech I - Lab Support Services (Full Time)

Mayo Clinic•Phoenix, AZ

About The Position

The Lab Support Services Tech is an interdisciplinary team member who performs a wide range of services in clinic and hospital-based laboratories, including direct patient care such as venipuncture and appropriate post-care of the phlebotomy site. Duties include specimen collection and processing, receiving-desk responsibilities, scheduling, waived point-of-care laboratory testing, assisting with difficult sticks, and other services specific to the work area. The role maintains positive patient identification and handles specimen collection and preparation for analysis safely, accurately, professionally, and promptly. It may also involve preparing containers with reagents or specimens for testing, storage, and transport; entering orders; verifying patient collection information and special notations; and performing specialty collections. The Tech works independently and collaboratively in a fast-paced environment, prioritizes specimen collections and workload according to work-area needs, and follows standard precautions, infection-control practices, isolation techniques, and established Mayo Clinic Department of Laboratory Medicine and Pathology procedures. The role uses various computer information systems and requires critical thinking, professional communication, confidentiality, trustworthiness, empathy, and the ability to remain calm and communicate positively in stressful situations. The Tech interacts professionally with patients, families, physicians, allied health staff, and visitors, and performs other job-related duties as assigned. Flexible hours and schedule changes may be needed to meet workload demands. Physical abilities required include lifting, standing for extended periods, and pushing and pulling laboratory equipment and patient wheelchairs.

Requirements

High school diploma or GED, plus one of the following: completion of a phlebotomy or medical assistant program or equivalent training; three years of phlebotomy or medical assisting work experience in a healthcare setting; or national phlebotomy or medical assisting certification and one year of clinical experience.
Demonstrated communication skills and attention to detail.
Ability to learn and use multiple computer systems.
Ability to adapt, stay organized, and work independently and as part of a team.
Effective, professional interpersonal skills when working with physicians, coworkers, and patients.
Ability to read specimen labels accurately and follow standard operating procedures.
Ability to troubleshoot and solve problems related to laboratory procedures.
Ability to communicate effectively verbally and in writing.
Ability to distinguish colors and exercise caution to avoid potential exposure to hazards.
Physical ability to lift, stand for extended periods, and push and pull laboratory equipment and patient wheelchairs.
Ability to work flexible hours and accommodate schedule changes to meet workload demands.

Nice To Haves

One year of phlebotomy experience is strongly preferred.
Prior experience in phlebotomy, specimen processing, or a clinical laboratory is preferred.
Familiarity with lifespan growth and development, basic anatomy, physiology, and basic medical terminology.
National association certification in phlebotomy or medical assisting, such as ASCP, AMT, or NHA, is preferred.

Responsibilities

Perform venipuncture and provide appropriate post-care of the phlebotomy site.
Collect, identify, process, receive, and prepare specimens for analysis, testing, storage, or transport while maintaining positive patient identification.
Perform receiving-desk and scheduling duties, waived point-of-care laboratory testing, and other services specific to the work area.
Assist with difficult blood draws and perform specialty collections as needed.
Prepare containers with reagents or specimens as required for testing, storage, and shipping or transport to internal laboratory testing areas.
Enter orders as needed and retrieve and verify patient collection data and special notations using appropriate sources.
Prioritize specimen collection and workload in response to the needs of the work area and incoming requests.
Follow standard precautions, infection-control practices, proper isolation techniques, and established standard operating procedures.
Use computer information systems and apply critical thinking to ensure services follow established directions and guidelines.
Communicate professionally, including answering telephone calls appropriately and providing information.
Interact professionally with patients, families, physicians, allied health staff, coworkers, and visitors; maintain confidentiality, empathy, and positive communication in stressful situations.
Perform other job-related duties as assigned and accommodate flexible hours or schedule changes to meet workload demands.