Technician/Advisor - Brockton MA

VIP Auto•Brockton, MA

22h•Onsite

About The Position

The Tech-Advisor (T/A) supports VIP’s mission to earn automotive customers for life by learning and following VIP culture and processes, communicating effectively with team members, and helping deliver an exceptional customer experience and strong performance. The role combines service-writer and automotive-technician work: at the counter, the Tech-Advisor consults with customers, builds relationships, and explains vehicle condition using mileage and the results of a multi-point inspection; in the shop, the Tech-Advisor completes assigned vehicle services in accordance with VIP standards and procedures. The Tech-Advisor completes the training and certifications needed for both positions, supports customer engagement and billed-hour productivity, and carries out assignments from the Service Manager. The role also includes maintaining the facility and equipment, keeping the service department clean, complying with safety and service procedures, and supporting team performance. The standard schedule is five days and 40 hours per week.

Requirements

At least one year of related experience in the automotive service field.
Excellent verbal and written communication skills.
Sound business judgment and the ability to analyze, prioritize, identify, and implement solutions.
Strong organization and time-management skills.
Comprehensive understanding of automotive servicing and the automotive industry.
Current, valid driver’s license issued in the state of residence.
Equipment Safety Certification.
ASE Certification C1 – Service Consultant required.
ASE Certification A4 – Suspension & Steering.
ASE Certification A5 – Brakes.
State Inspection License where applicable.
Ability to perform the essential job functions, with reasonable accommodations where applicable.

Nice To Haves

Completion of a two-year college or technical-school program is recommended.
ASE Certification P2 – Parts Specialist is recommended.
ASE Certification G1 – Maintenance and Light Repair is recommended.
An equivalent combination of education and experience may be considered.

Responsibilities

Make workplace safety the top priority by following safety policies, completing safety training, locking out unsafe equipment, and reporting unsafe conditions or actions to management.
Work at the counter as a service writer when needed: consult with customers, build relationships, and explain vehicle conditions based on mileage and multi-point inspection results.
Work in the shop as a technician when needed, taking assigned work orders and completing required vehicle services according to VIP standards and procedures.
Complete the training and certifications required for both the Service Writer and Installation Technician positions and carry out the duties of both.
Achieve better-than-average customer engagement and billed-hour production, as measured by VIP Tech-Advisor productivity.
Learn and execute assignments from the Service Manager and help the team deliver a different and better customer experience.
Complete required Learning Management System training and relevant vendor training.
Become T.I.A. Basic Automotive Tire Service (BATS) certified and T.I.A. advanced TPMS certified, and become ASE certified.
Communicate effectively with the team throughout the day, during daily huddles, and at bi-monthly store meetings.
When assigned to the counter, monitor email throughout the day for customer appointments and communications.
Train, support, and deliver the 5-for-5 process to educate customers about their vehicles and partner with them on necessary solutions.
Attend off-site meetings and training sessions as needed, typically several times per year.
Maintain the facility and equipment in satisfactory condition and appearance, in compliance with security, safety, and environmental codes and ordinances.
Ensure the team has the equipment and resources needed to serve customers, keep the service department clean throughout the business day, and enter facility or equipment issues into the appropriate database.
Enforce compliance with the service Code of Ethics and applicable municipal, state, and federal regulations and procedures.
Communicate with management to support compliance with service standards and company policies.
Support the Service Manager in achieving performance targets outlined by leadership through daily, weekly, and monthly reports.
Arrive before each shift, be ready to work at the shift start time, and work all scheduled hours as directed by management.