Master Technician - Brockton MA
About The Position
The Master Technician is a non-exempt, hourly position responsible for diagnosing, repairing, and maintaining automotive systems, and replacing automotive parts, fluids, tires, and accessories. The role supports VIP’s mission to earn automotive customers for life by following company culture, processes, safety requirements, and customer-service standards, and by ensuring work is completed correctly the first time. The position reports to the Service Manager. The technician performs services across all eight ASE A-series automotive areas, completes required work orders and inspections, supports customer engagement, maintains required productivity and certifications, and helps keep the service department, facility, and equipment safe, clean, and operational. The standard schedule is five days and 40 hours per week, with attendance and readiness required for all scheduled shifts. Work is performed in an indoor service department that opens to the outdoors. The role involves exposure to changing weather and temperatures, mechanical equipment, automotive and industrial cleaning chemicals, and noise that may reach 110 decibels. Protective eyewear is required in the service area, and protective back-support belts must be worn during strenuous lifting or force exertion. The job requires the listed physical activities and visual abilities.
Requirements
- At least one year of related experience in the automotive service field.
- Ability to read, analyze, and interpret technical instructions, journals, procedures, or governmental regulations.
- Ability to explain vehicle information to customers and respond to questions from coworkers.
- Ability to diagnose and recommend solutions to basic automotive problems.
- Ability to interpret, understand, and apply written, oral, diagrammatic, or schedule-based instructions.
- Ability to perform the required types of automotive services described in the posting.
- Current, valid driver’s license issued in the state of residence.
- Equipment Safety Certification.
- ASE A4 – Suspension & Steering certification.
- ASE A5 – Brakes certification.
- State Inspection License.
- Master Technician ASE certification covering all eight A-series certifications, A1 through A8.
- Ability to meet the physical demands of the job, including standing, reaching, walking, pushing or pulling, climbing, kneeling, crawling, and lifting or exerting force.
- Required visual abilities include close, distance, color, peripheral, and depth vision, and the ability to adjust focus.
Nice To Haves
- Completion of a two-year college or technical-school program is recommended.
- ASE G1 – Maintenance and Light Repair certification is recommended.
Responsibilities
- Prioritize workplace safety, follow safety policies and training, lock out unsafe equipment, and report unsafe conditions or actions.
- Diagnose, repair, and maintain automotive systems, including the eight ASE A-series areas: engine repair; automatic transmission/transaxle; manual drive train and axles; suspension and steering; brakes; electrical/electronic systems; heating and air conditioning; and engine performance.
- Initiate and display a valid Service Work Order before beginning vehicle service, and complete an MPI before service on every vehicle.
- Support and participate in the 5-for-5 Customer Engagement Process and educate customers about their vehicles’ condition.
- Complete the Service Work Order and required printouts, and return them with the vehicle keys to the Service Desk after service.
- Obtain parts from the Desk Team and return unused parts; return cores, batteries, and used tires to designated security areas.
- Maintain the position’s stated 16-week average productivity target of 100% as a Master Technician.
- Follow VIP quality-service policies and complete required training and certifications.
- Road-test vehicles as necessary and secure customer vehicles when returning them to the parking lot.
- Install seat and steering-wheel covers and floor mats before entering customer vehicles.
- Keep the work area and equipment clean, and participate in shop maintenance programs.
- Maintain technical capabilities and ASE certification status, review and authorize time and attendance records in DAYFORCE, and participate in team meetings.
- Work with the Service Manager to ensure safe operation of shop equipment and comply with hazardous-waste disposal regulations.
- Maintain the facility and equipment, keep the service department clean, and enter facility or equipment issues in the relevant database.
- Enforce compliance with the service Code of Ethics and applicable company, municipal, state, and federal regulations and procedures.
- Arrive before each shift, be ready to work at shift start, and work all scheduled hours as directed.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
