Installation Technician - Brockton MA

VIP Auto•Brockton, MA

22h•Onsite

About The Position

The Installation Technician supports VIP’s mission to earn automotive customers for life by following company culture, processes, safety standards, and customer-service practices. The role performs automotive tire, repair, maintenance, and replacement services accurately and safely, with the goal of completing work correctly the first time. The technician must communicate and work effectively with the team, comply with company policies and applicable municipal, state, and federal regulations, and maintain a safe, clean service area and equipment. The position is based in an indoor service department that opens to the outdoors through overhead doors. The technician may encounter changing weather, climate, and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels up to 110 decibels. Protective eyewear is required in the service area, and protective back-support belts must be worn during strenuous lifting or force-exertion activities. The standard schedule is five days and 40 hours per week; employees are expected to arrive before each shift and work scheduled hours as directed by management.

Requirements

At least one year of related experience in the automotive service field.
Ability to read, analyze, and interpret technical instructions, journals, procedures, and governmental regulations.
Ability to explain vehicle information to customers and coworkers and respond to questions.
Ability to diagnose basic automotive problems and recommend solutions.
Ability to interpret and apply instructions provided in written, oral, diagram, or schedule form.
Ability to successfully perform the automotive services listed for the role.
Current, valid driver’s license issued in the state of residence.
Equipment Safety Certification.
ASE certification in A4 (Suspension & Steering) and A5 (Brakes).
State Inspection License.
Ability to meet the job’s physical requirements, including strenuous lifting and force exertion when needed; protective back support belts are required for such activities.
Ability to meet the vision requirements of close, distance, color, peripheral, and depth perception, and ability to adjust focus.

Nice To Haves

Completion of a two-year college or technical school program is recommended.
ASE Certification G1 (Maintenance and Light Repair) is recommended.

Responsibilities

Prioritize workplace safety, complete safety training, follow safety policies, lock out unsafe equipment, and report unsafe conditions or actions to management.
Perform automotive services such as tire services, oil changes, under-hood services, multi-point vehicle inspections, wheel alignments, and preventive maintenance.
Initiate a valid Service Work Order before servicing a vehicle and keep it visibly displayed with the vehicle during service.
Complete an MPI before service on every vehicle and support and participate in the 5-for-5 Customer Engagement Process.
Complete Service Work Orders and required printouts, and return them with vehicle keys to the Service Desk after service.
Obtain parts from an authorized Desk Team member and return unused parts to the Desk Team after service.
Return cores, batteries, and used tires to designated security areas for appropriate handling.
Maintain average productivity of at least 50% during any consecutive sixteen-week period, measured as billed hours divided by worked hours.
Follow VIP quality-service policies and standards, aiming to complete work properly the first time and minimize comebacks.
Complete required job training and certifications, including assigned LMS and safe-equipment-operation training.
Become a Licensed State Vehicle Inspector where required, earn T.I.A. BATS and advanced TPMS certifications, and obtain ASE certifications in G1, A4, and A5 as required by the posting.
Train, support, and deliver the 5-for-5 process to educate customers about their vehicles’ condition; attend meetings and training sessions as needed.
Road-test vehicles as necessary after service to verify safe and satisfactory operating condition.
Secure and lock customer vehicles when returning them to the parking lot after service.
Install seat and steering-wheel covers and floor mats before entering customers’ vehicles.
Keep the work area and shop equipment clean and free of debris, grease, chemicals, unused parts, cores, and stray tools or equipment.
Participate in daily and weekly shop maintenance programs as designated by Service Management and use protective eyewear in the service area.
Maintain technical capabilities and ASE certification status; review and authorize time and attendance records in DAYFORCE daily and weekly.
Comply with VIP culture and service standards, participate actively in team meetings, and work with the Service Manager to ensure shop equipment is operated safely.
Comply with regulations governing hazardous-waste disposal and enforce the service Code of Ethics and applicable operating regulations and procedures.
Maintain the facility and equipment’s condition, appearance, and cleanliness in accordance with security, safety, and environmental codes; enter facility or equipment issues into the appropriate database.
Arrive before each shift, be ready to work at shift start, and work scheduled hours as directed by management.