ASE Technician - Brockton MA

VIP Auto•Brockton, MA

19h•Onsite

About The Position

The ASE Technician diagnoses, repairs, and replaces specialized and general automotive parts and accessories. The role follows company safety, loss prevention, and customer service programs, established policies and procedures, and applicable municipal, state, and federal regulations. The technician performs work in an indoor service department that opens to the outdoors, using service equipment and handling automotive and industrial cleaning chemicals. The position requires maintaining ASE certification status and meeting productivity and comeback-rate standards.

Requirements

At least 3 years of experience as a Certified Technician.
ASE certification in four or more specialties and one IMACA or MACS certification for refrigerant handling and recovery.
Current, valid driver's license issued in the state of residence.
Ability to read and interpret technical instructions, procedures, and governmental regulations.
Ability to explain technical information and respond to questions from customers, coworkers, trainers, and supervisors.
Ability to calculate figures and amounts, including subtotals, totals, tax rates, ratios, and percentages.
Ability to diagnose and recommend solutions to basic and complex automotive problems.
Ability to interpret and apply written, oral, diagram, or schedule-form instructions.
Ability to perform no-start diagnosis; minor engine repair; A/C, heating and cooling, drivability, steering and suspension, brake, exhaust, air induction and fuel system diagnosis or service; fluid exchanges; four-wheel alignments; and tire mounting and balancing.
State Motor Vehicle Inspection License is required when the store is in a state with vehicle safety and emission inspections and the facility is licensed to perform them.
Wear protective eyewear in the service area at all times.

Nice To Haves

Completion of a two-year college or technical school program is recommended.

Responsibilities

Initiate a valid Service Work Order before beginning work and ensure required vehicle inspections, documents, and printouts are completed and returned with the vehicle.
Participate in the Inspect, Inform and Educate Program.
Obtain needed parts through authorized service or retail personnel, return unused parts, and place rebuilt cores, batteries, and used tires in designated areas.
Maintain billed labor productivity equivalent to at least 80% of hours worked and minimize comebacks to one or fewer during any four-week period.
Perform tire replacement, oil changes, and related general services as directed to support business needs.
Road-test vehicles after service, secure and lock customer vehicles, and use and remove seat covers, floor mats, and steering wheel covers as required.
Keep the work area and shop equipment clean, participate in shop maintenance programs, and follow safety and loss-prevention requirements, including wearing protective eyewear.
Maintain technical capabilities and ASE certification status; participate in meetings and training, including training employees on OSHA and company safety standards.
Work with the Service Manager to meet shop-equipment preventive maintenance standards and support apprentice on-the-job training.
Coordinate with the Service Manager and retail staff to support operational teamwork between the sales and service departments.
Comply with requirements for disposal of hazardous waste materials.
Work as scheduled by management and perform other duties as required.