ASE Technician - Lowell MA

VIP Auto•Lowell, MA

23h•Onsite

About The Position

The ASE Technician diagnoses, repairs, and replaces specialized and general automotive parts and accessories. The role follows company safety, loss-prevention, and customer-service programs, established policies and procedures, and applicable municipal, state, and federal regulations. The technician reports directly to the Service Manager and receives supervisory direction from the Service Manager, Store Manager, and Assistant Managers, as well as work assignments from Service Desk personnel. Work is performed in an indoor service department that opens to the outdoors through overhead doors. The technician may encounter varying weather, climate, and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels. Protective eyewear is required in the service area at all times. The role includes physical activities such as carrying, standing, pushing or pulling, reaching, walking, climbing, kneeling, and crawling, as well as lifting or exerting force. The position requires close, distance, color, peripheral, and depth vision, and the ability to adjust focus.

Requirements

At least 3 years of experience as a Certified Technician.
Automotive Service Excellence (ASE) certification in four or more specialties.
One IMACA or MACS certification for refrigerant handling and recovery.
Current, valid driver's license issued in the state of residence.
State Motor Vehicle Inspection License if the store is in a state that participates in vehicle safety and emissions inspections and the facility is licensed to perform them.
Ability to read, analyze, and interpret technical instructions, journals, procedures, and governmental regulations.
Ability to explain technical information to customers and respond to questions from coworkers, trainers, and supervisors.
Ability to calculate figures and amounts, including subtotals, totals, tax rates, ratios, and percentages.
Ability to diagnose and recommend solutions to basic and complex automotive problems, including situations with limited diagnostic standardization.
Ability to interpret and apply written, oral, diagram, or schedule-based instructions.
Ability to perform no-start diagnosis; minor engine repair; A/C diagnosis and repair; heating and cooling diagnosis and repair; drivability diagnosis; steering and suspension diagnosis and repair; brake diagnosis and repair; exhaust system diagnosis and repair; air induction and fuel system services; fluid exchanges; four-wheel alignments; and tire mounting and balancing.
Ability to meet the position’s physical demands and vision requirements, including lifting or exerting force and performing activities such as carrying, standing, pushing or pulling, reaching, walking, climbing, kneeling, and crawling; close, distance, color, peripheral, and depth vision; and adjusting focus.
Compliance with protective-eyewear requirements in the service area.

Nice To Haves

Completion of a two-year college or technical school program is recommended.

Responsibilities

Initiate a valid Service Work Order before beginning vehicle service and ensure it is visibly displayed with the vehicle during service.
Complete a VIP Multipoint Vehicle Inspection on every vehicle serviced and return it to the Service Desk before beginning service.
Participate in and support the Inspect, Inform and Educate Program.
Complete the Service Work Order and any required printouts, and return them with the vehicle keys to the Service Desk after service.
Obtain needed parts only through authorized Service Manager, Service Writer, Retail Management, or Retail Sales Associate personnel; return unused parts after service.
Return rebuilt parts cores, batteries, and used tires to designated security areas for appropriate handling.
Maintain average billed labor productivity equivalent to at least 80% of hours worked during any consecutive sixteen-week period and maintain minimum productivity of 80%.
Keep the comeback rate to one or fewer during any four-week period and maintain minimal comebacks and high customer-service standards.
Perform general services, including tire replacement and oil changes, to support VIP’s Tire Program when directed by Service Management and as needed by the business.
Road-test vehicles after service to confirm safe and satisfactory operating conditions.
Secure and lock customer vehicles when returning them to parking areas after service.
Install seat covers, floor mats, and steering wheel covers before entering customer vehicles and remove them when work is complete.
Keep the work area clear of debris, cores, unused parts, and stray tools and equipment; clean shop equipment after use.
Participate in daily and weekly shop maintenance programs and comply with safety and loss-prevention programs, including the requirement to wear protective eyewear.
Maintain technical capabilities for proficient use of service equipment and maintain ASE certification status.
Comply with VIP’s culture and service standards.
Participate in employee meetings and training programs, including training service employees on OSHA and company safety standards and communicating program, policy, procedural, and product changes.
Work with the Service Manager to meet shop equipment preventative-maintenance standards.
Support on-the-job training for the apprentice mentorship program.
Coordinate and communicate with the Service Manager to support productive teamwork between Retail Sales and Service departments.
Comply with regulations governing hazardous-waste disposal.
Work as scheduled by Management and perform other functions as required.