SEASONAL Team Member 14/hour + 50% off Concessions & Free Movies.

Regal • Alexandria (Kingstowne), VA

1d • Onsite

About The Position

Team members are assigned based on theatre needs and employee availability. They may be variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Team members may work in the Box Office, Concession Stand, or as an Usher. The role includes regular attendance, handling emergency situations when called upon, general cleaning, and compliance with the company dress code.

Box Office duties include operating the point-of-sale system and accurately handling cash and other forms of payment, promoting premium viewing experiences and the Regal Crown Club, ensuring ticket sales comply with the MPAA rating system and company policy, and responding to guest calls and questions.

Concession duties include operating the point-of-sale system, accurately handling payments and concession inventory, promoting the Regal Crown Club, preparing and cleaning concession equipment, suggestive selling, and complying with food safety and break-period laws. Where applicable, team members must maintain required alcohol certifications and training; employees assigned to sell or serve alcohol must meet the legal age requirement. Team members must also read and understand training materials on topics such as sexual harassment and discrimination.

Usher duties include tearing and collecting tickets, directing guests, inspecting packages when applicable, managing crowds and helping guests find seats, enforcing the MPAA rating system, inspecting auditoriums for picture and sound quality and content theft, reporting problems to management, conducting auxiliary concession sales when directed, cleaning auditoriums and public areas, monitoring vending equipment, and assisting with opening and closing duties.

The advertised heading states “SEASONAL Team Member 14/hour + 50% off Concessions & Free Movies.” The posting also lists free movie passes and discounted concessions at any Regal location, and eligibility to participate in the company 401(k) plan with a company match after reaching age 21 and completing six months of service.

Requirements

• Complete the cast certification program as a cast member and as a box office cashier, or be progressing toward completion.
• If assigned to sell or serve alcohol, meet the legal age requirement and complete legally required state or local training and certification, as well as Regal Responsible Beverage Server training on Regal Online University.
• Possess good public speaking and listening skills and respond clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant information, evaluate alternatives, reach evidence-based conclusions, take initiative, and perform under pressure or opposition.
• Have excellent communication skills with customers, coworkers, and management; establish goals, manage time, and set priorities.
• Meet the physical demands of the role, with reasonable accommodations where applicable.

Responsibilities

• Maintain regular and consistent attendance.
• Handle emergency situations when called upon.
• Perform general cleaning duties and comply with the company dress code.
• Operate the point-of-sale system and accurately handle cash, cards, gift cards, checks, tickets, coupons, and other applicable transactions.
• Promote premium viewing experiences and the Regal Crown Club program.
• Ensure ticket sales comply with the MPAA rating system and company policy.
• Respond to guest phone calls and questions in accordance with the guest service philosophy.
• Operate, prepare, and clean concession equipment; manage concession stock inventory; and comply with food safety laws.
• Follow applicable laws governing breaks and meal periods and maintain required alcohol training and certification when applicable.
• Tear and collect tickets, direct patrons to auditoriums, inspect packages when applicable, manage crowds, and assist guests with seating.
• Conduct auditorium inspections to monitor picture and sound quality, prevent film and content theft, and help maintain a safe environment.
• Report problems, discrepancies, or unusual situations to management.
• Perform in-auditorium concession sales when directed.
• Clean auditoriums, restrooms, lobbies, hallways, and other areas; monitor theatre vending equipment.
• Assist with opening and closing duties as assigned.

Benefits

• Free movie passes.
• Discounted concessions at any Regal location; the heading advertises 50% off concessions.
• Eligibility to participate in the 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed