Regal North Hills 14 - Team Member $15.00/hr. +FREE MOVIES

Regal Theatres•Raleigh, NC

11d•Onsite

About The Position

Regal North Hills 14 Team Members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Team Members may work in the Box Office, Concession Stand, or as an Usher. They represent Regal in accordance with its mission and policies, maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning duties, and comply with the company dress code. Box Office duties include operating the POS system and accurately handling cash drawers, cards, checks, gift cards, and redeemed discounts; promoting premium viewing experiences and the Regal Crown Club; selling tickets according to the MPAA rating system and company policy; and responding to guest calls and questions. Concession duties include operating the POS system, handling transactions and inventory, promoting the Regal Crown Club, preparing and cleaning concession equipment, suggestive selling, and complying with food-safety and break-period laws. Alcohol service duties, where applicable, require current legal certification and training and meeting the legal age requirement. Team Members must read and understand training materials on topics such as sexual harassment and discrimination. Usher duties include tearing and collecting ticket stubs, directing patrons, inspecting packages when applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, inspecting auditoriums for picture and sound quality and safety, reporting problems to management, making auxiliary concession sales as directed, cleaning auditoriums and other theatre areas, monitoring vending equipment, and assisting with assigned opening and closing duties. Candidates must complete the cast certification program as a cast member and box office cashier, or be progressing toward completion. The role requires clear communication and listening, accurate calculations and error correction, problem-solving and evidence-based decision-making, the ability to act beyond what is necessarily called for and perform under pressure, and the ability to communicate effectively with customers, coworkers, and management. Employees must be able to set goals, budget time, and prioritize work. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Requirements

Completion of the cast certification program as a cast member and box office cashier, or progress toward completion.
Good public-speaking, listening, and clear-response skills.
Ability to perform calculations quickly and accurately and identify and correct errors.
Ability to identify problems, gather relevant data, assess possible causes, evaluate information, recognize alternatives, and reach evidence-based conclusions.
Ability to take action beyond what is necessarily called for and perform under pressure or opposition.
Excellent communication skills with customers, coworkers, and management.
Ability to establish goals, budget time, and set priorities.
For assigned alcohol sales or service duties, meet the legal age requirement and complete legally required state or local training and certification, as well as Regal Responsible Beverage Server training on Regal Online University.
Ability to meet the physical demands of the role, including frequent standing, walking, sitting, hand use, reaching, and speaking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds.
Close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Provide exceptional guest service and represent Regal in accordance with its mission and policies.
Maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning, and comply with the company dress code.
Operate the Box Office POS system and accurately handle cash drawers, cards, checks, gift cards, and redeemed discounts, passes, and coupons.
Promote premium viewing experiences and the Regal Crown Club program.
Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.
Operate concession POS systems and handle transactions and concession stock inventory accurately.
Prepare and clean concession equipment, perform suggestive selling, and comply with applicable food-safety laws and break or meal-period laws.
Maintain required alcohol-service certification and training when assigned applicable duties; complete required training and meet legal age requirements where applicable.
Read and understand training materials, including materials covering sexual harassment and discrimination.
Tear tickets, collect and deposit ticket stubs, and direct patrons to auditoriums.
Inspect backpacks and packages when applicable, manage crowd control, and help guests find seats.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and a safe environment.
Report problems, discrepancies, or unusual situations to management.
Perform in-auditorium concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor the cleanliness and operation of theatre vending equipment.
Assist with opening and closing duties as assigned by management.