Seasonal Team Member / Part Time / $15 hr / Free Movies!

Regal • Hudson, OH

2d • Onsite

About The Position

Team Members ensure guests receive exceptional service and may be assigned to the Box Office, Concession Stand, or as an Usher, based on theatre needs and employee availability. This seasonal opportunity is estimated to end around the first or second week of January. Core duties include regular and consistent attendance, responding to emergency situations when called upon, general cleaning, and complying with the company dress code.

Box Office duties include operating the point-of-sale system and accurately handling cash drawers, cards, checks, gift cards, tickets, passes, and coupons; promoting premium viewing experiences and the Regal Crown Club; ensuring tickets are sold according to the MPAA rating system and company policy; and responding to guest calls and questions in keeping with the guest service philosophy.

Concession duties include operating the point-of-sale system, accurately handling payments and concession inventory, promoting the Regal Crown Club, and operating, preparing, and cleaning concession equipment. Team Members upsell products, comply with food safety laws and break requirements, maintain any required alcohol certification, and complete required training materials. If assigned to sell or serve alcohol, employees must meet applicable legal age and training requirements.

Usher duties include tearing and collecting tickets, directing patrons, inspecting bags when applicable, managing crowds, helping guests find seats, and enforcing the MPAA rating system. Ushers inspect auditoriums for picture and sound quality, content theft, and safety; report problems or unusual situations to management; perform auxiliary concession sales as directed; clean auditoriums and other theatre areas; monitor vending equipment; and assist with assigned opening and closing duties.

Requirements

• Completion of the cast certification program as a cast member and as a Box Office cashier, or progress toward completion.
• Good public speaking, listening, and clear, direct response skills.
• Ability to perform calculations quickly and accurately and identify and correct errors.
• Ability to identify problems, gather relevant data, evaluate information, recognize alternatives, reach evidence-based conclusions, take initiative, and perform under pressure or opposition.
• Excellent communication skills with customers, co-workers, and management; ability to establish goals, budget time, and set priorities.
• If assigned to sell or serve alcohol, must be of legal age under applicable state or local law, complete legally required training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.

Responsibilities

• Maintain regular and consistent attendance.
• Handle emergency situations when called upon.
• Perform general cleaning duties and comply with the company dress code.
• Operate Box Office and Concession point-of-sale systems and accurately handle payments, tickets, coupons, and applicable inventory.
• Promote the Regal Crown Club and upsell or suggest premium viewing experiences and concession products.
• Sell tickets according to the MPAA rating system and company policy.
• Respond to guest questions and phone calls in a manner consistent with the guest service philosophy.
• Operate, prepare, and clean concession equipment and comply with applicable food safety laws and break requirements.
• Maintain required alcohol certification and training when applicable.
• Tear and collect tickets, direct patrons, inspect bags when applicable, manage crowds, and assist guests with seating.
• Conduct auditorium inspections for picture and sound quality, content theft, and safety; report problems or unusual situations to management.
• Perform assigned auxiliary concession sales, clean auditoriums and other theatre areas, monitor vending equipment, and assist with opening and closing duties.

Benefits

• Free movie passes.
• Discounted concessions at any Regal location.
• Eligibility to participate in the 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed