Team Member- FREE MOVIES!- Seasonal

Regal • Stafford Township, NJ

1d

About The Position

Seasonal Regal team members are assigned according to theatre needs and employee availability. Team members may work in the Box Office, Concession Stand, or as an Usher, with the primary responsibility of ensuring guests receive exceptional service. They represent Regal in a manner consistent with its mission and policies, including maintaining regular and consistent attendance, responding to emergencies when called upon, performing general cleaning duties, and complying with the company dress code.

Box Office duties include operating the point-of-sale system and accurately handling payments and redeemed tickets or coupons; promoting premium viewing experiences and the Regal Crown Club; ensuring ticket sales comply with the MPAA rating system and company policy; and responding to guest calls and questions in keeping with the guest service philosophy.

Concession duties include operating the point-of-sale system and handling payments and inventory accurately; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; suggestive selling; and complying with food-safety laws and break requirements. Where applicable, employees must keep alcohol certification and training current, meet legal age requirements for alcohol service, and read and understand required training materials on topics such as harassment and discrimination.

Usher duties include collecting and depositing ticket stubs, directing patrons, inspecting packages when applicable, managing crowds, helping guests find seats, and enforcing the MPAA rating system. Ushers inspect auditoriums for picture and sound quality, content theft, and safety; report problems to management; perform auxiliary concession sales as directed; clean auditoriums and other theatre areas; monitor vending equipment; and assist with assigned opening and closing duties.

The position requires completion of, or progress toward completion of, the cast certification program as a cast member and box office cashier. Employees assigned alcohol sales or service must complete legally required local or state training and certification as well as Regal Responsible Beverage Server training. Candidates must communicate effectively, perform calculations accurately, identify and evaluate problems, make evidence-based decisions, perform under pressure, and work effectively with customers, co-workers, and management. Physical duties include frequent standing, walking, sitting, handling objects, reaching, and talking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds.

Requirements

• Completion of the cast certification program as a cast member and box office cashier, or progress toward completion.
• For assigned alcohol sales or service, complete legally required state or local training and obtain required certification, and complete Regal Responsible Beverage Server training on Regal Online University.
• Good public speaking, effective listening, and clear, direct responses.
• Ability to perform calculations quickly and accurately and identify and correct errors.
• Ability to identify problems, gather relevant data, consider causes and alternatives, evaluate information, and reach evidence-based conclusions.
• Ability to take initiative and perform under pressure or opposition.
• Excellent communication skills with customers, co-workers, and management; ability to establish goals, budget time, and set priorities.
• Frequently stand, walk, sit, handle or feel objects, reach, and talk or hear; occasionally climb or balance, stoop, kneel, crouch, or crawl; and occasionally lift up to 60 pounds.
• Vision sufficient for close and distance viewing, peripheral vision, depth perception, and adjusting focus.

Responsibilities

• Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning duties, and comply with the company dress code.
• Operate the Box Office point-of-sale system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons.
• Promote premium viewing experiences and the Regal Crown Club program.
• Ensure ticket sales comply with the MPAA rating system and company policy.
• Respond to guest phone calls and questions in accordance with the guest service philosophy.
• Operate the concession point-of-sale system and accurately handle payments, redeemed coupons, and concession stock inventory.
• Operate, prepare, and clean concession equipment; suggestively sell products; and comply with food-safety laws and break requirements.
• Keep required alcohol certification and training current when applicable, and comply with legal requirements for alcohol sales or service.
• Tear tickets, collect and deposit ticket stubs, and direct patrons to auditoriums.
• Inspect backpacks and packages when applicable, manage crowds, and assist guests in finding seats.
• Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and a safe environment.
• Report problems, discrepancies, or unusual situations to management.
• Perform in-auditorium auxiliary concession sales as directed by management.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside the auditorium.
• Monitor theatre vending equipment for cleanliness and proper operation.
• Assist with opening and closing duties as assigned by management.
• Read and understand required training materials, including materials on sexual harassment and discrimination.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in the 401(k) retirement plan with company match after reaching age 21 and completing six months of service.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed