Team Member - Part Time - $13.00 per hour - Free movies weekly

Regal • Willoughby, OH

4d • Onsite

About The Position

Team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Team members may work in the Box Office, Concession Stand, or as an Usher.

The role includes regular attendance, responding to emergency situations when called upon, general cleaning, and complying with the company dress code. Duties vary by assignment. Box Office team members operate the point-of-sale system, handle transactions accurately, promote premium viewing experiences and the Regal Crown Club, follow ticketing rules, and answer guest questions. Concession team members operate the point-of-sale system, handle concession stock and transactions, prepare and clean equipment, promote sales and the Regal Crown Club, and follow food-safety and break requirements. Alcohol duties, where applicable, require legal eligibility and current certifications and training. Ushers assist guests, manage auditorium access and crowd control, inspect auditoriums, monitor picture and sound quality, report issues, conduct cleaning, support vending equipment, perform auxiliary concession sales as directed, and assist with opening and closing duties.

The position pays $13.00 per hour. Team members receive free movie passes and discounted concessions at Regal locations. Eligible team members may participate in the company 401(k) plan with a company match after reaching age 21 and completing six months of service.

Requirements

• Complete the cast certification program as a cast member and as a Box Office cashier, or be making progress toward completion.
• For assigned alcohol sales or service duties, be of legal age under applicable state or local law and complete required training and certification, including Regal Responsible Beverage Server training.
• Possess good public-speaking and listening skills and communicate clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant data, evaluate information, recognize alternatives, and reach evidence-based conclusions.
• Take action beyond what is necessarily called for and perform under pressure or opposition.
• Have excellent communication skills with customers, coworkers, and management.
• Establish goals, budget time, and set priorities to achieve objectives.
• Be able to perform the essential duties satisfactorily, with reasonable accommodation where applicable.
• Frequently stand, walk, sit, use hands to handle or feel objects, reach with hands and arms, and talk or hear; occasionally climb or balance and stoop, kneel, crouch, or crawl; and occasionally lift up to 60 pounds.
• Have close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

• Maintain regular and consistent attendance.
• Handle emergency situations when called upon.
• Perform general cleaning duties and comply with the company dress code.
• For Box Office assignments, operate the POS system and accurately handle cash, cards, travelers’ checks, gift cards, discount tickets, passes, and coupons.
• For Box Office assignments, promote premium viewing experiences and the Regal Crown Club, follow MPAA rating and company ticketing policies, and respond to guest calls and questions.
• For Concession assignments, operate the POS system and accurately handle transactions and concession stock inventory.
• For Concession assignments, promote the Regal Crown Club and upsell, operate, prepare, and clean concession equipment, and comply with food-safety laws and break requirements.
• Maintain required alcohol certifications and training when assigned applicable alcohol sales or service duties; complete legally required training and Regal Responsible Beverage Server training as applicable.
• For Usher assignments, tear and collect tickets, direct patrons to auditoriums, inspect bags and packages when applicable, manage crowd control, and assist guests with seating.
• For Usher assignments, enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and a safe environment.
• Report problems, discrepancies, and unusual situations to management.
• Perform in-auditorium auxiliary concession sales as directed by management.
• Clean auditoriums after scheduled shows and maintain cleanliness in restrooms, lobby, hallways, and other areas outside auditoriums.
• Monitor theatre vending equipment cleanliness and operation.
• Assist with opening and closing duties as assigned by management.

Benefits

• Free movie passes
• Discounted concessions at any Regal location
• 401(k) retirement plan with company match, available after reaching age 21 and completing six months of service

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed