Team Member - Part Time - $13.00 per hour - Free movies weekly

Regal Theatres • Willoughby, OH

3d

About The Position

Team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Depending on theatre needs, team members may work in the Box Office, Concession Stand, or as an Usher. The position includes regular attendance, responding to emergency situations when called upon, general cleaning, and following the company dress code.

Box Office duties include operating the point-of-sale system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discounts, passes, and coupons. Team members promote premium viewing experiences and the Regal Crown Club, sell tickets in accordance with the MPAA rating system and company policy, and respond to guest questions and phone calls in line with the company’s guest service philosophy.

Concession duties include operating the point-of-sale system, handling payments and redeemed coupons accurately, and managing concession inventory. Team members promote the Regal Crown Club, prepare and clean concession equipment, suggest additional purchases, comply with food safety laws, and follow laws regarding breaks and meal periods. Where applicable, required alcohol certifications and training must be kept current; team members serving alcohol must meet the legal minimum age. Team members must read and understand training materials on subjects such as sexual harassment and discrimination.

Usher duties include tearing tickets, collecting and depositing ticket stubs, directing patrons, inspecting backpacks and packages where applicable, managing crowds, and helping guests find seats. Ushers enforce the MPAA rating system, inspect auditoriums for picture and sound quality and potential film or content theft, and help maintain a safe environment. They report problems or unusual situations to management, perform in-auditorium concession sales as directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties.

Requirements

• Complete each essential duty satisfactorily, with reasonable accommodations available for individuals with disabilities.
• Complete the cast certification program as a cast member and as a box office cashier, or be progressing toward completion.
• Where assigned alcohol-selling or serving duties apply, complete legally required state or local training and obtain required certification, and complete Regal Responsible Beverage Server training on Regal Online University.
• Have good public-speaking and listening skills and respond clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant data, evaluate information, recognize alternatives, and reach evidence-based conclusions.
• Take action beyond what is necessarily called for and perform under pressure or opposition.
• Have excellent communication skills with customers, coworkers, and management.
• Establish goals, budget time, and set priorities to achieve objectives.
• Meet the physical demands of the role, including frequent standing, walking, sitting, handling objects, reaching, and talking or hearing; occasional climbing or balancing, stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds.
• Have close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

• Maintain regular and consistent attendance.
• Handle emergency situations when called upon.
• Perform general cleaning duties and comply with the company dress code.
• Operate the point-of-sale system and accurately handle payments, cash drawers, gift cards, discounts, passes, coupons, and concession inventory as applicable.
• Promote premium viewing experiences, the Regal Crown Club, and concession purchases through suggestive selling.
• Sell tickets in accordance with the MPAA rating system and company policy.
• Respond to guest questions and phone calls in accordance with the guest service philosophy.
• Prepare and clean concession equipment and comply with food safety laws and applicable break and meal-period laws.
• Maintain current required alcohol certification and training where applicable, and meet legal age requirements when selling or serving alcohol.
• Read and understand training materials, including those covering sexual harassment and discrimination.
• Tear tickets, collect and deposit ticket stubs, direct patrons, inspect backpacks and packages where applicable, manage crowds, and assist guests with seating.
• Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and safety.
• Report problems, discrepancies, and unusual situations to management.
• Perform in-auditorium concession sales as directed by management.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
• Monitor theatre vending equipment for cleanliness and operation.
• Assist with assigned opening and closing duties.

Benefits

• Free movie passes.
• Discounted concessions at any Regal location.
• Eligibility to participate in the 401(k) retirement plan with company match after reaching age 21 and completing six months of service.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed