Cast Member-$16/hour with Free Movies

Regal Theatres • Nanuet, NY

2d • $16

About The Position

Cast Members help ensure guests receive exceptional service and may work in the Box Office, Concession Stand, or as an Usher, depending on theatre needs and employee availability. They represent Regal in a manner consistent with its mission and policies, maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning duties, and comply with the company dress code.

Box Office duties include operating the point-of-sale system and accurately handling cash drawers and payments, promoting premium viewing experiences and the Regal Crown Club, applying ticket-sale rules and MPAA ratings, and responding to guest calls and questions. Concession duties include operating the point-of-sale system, handling payments and inventory, promoting the Regal Crown Club, preparing and cleaning concession equipment, suggestive selling, and following food-safety laws. Where alcohol is sold and assigned duties include serving or selling it, team members must meet applicable age and certification requirements and complete required training.

Usher duties include collecting ticket stubs, directing and assisting patrons, inspecting packages when applicable, managing crowds, enforcing MPAA ratings, inspecting auditoriums, reporting issues to management, conducting auxiliary concession sales when directed, cleaning auditoriums and public areas, and monitoring vending equipment. Team members may also assist with opening and closing duties.

The role requires completion of or progress toward the cast-member and box-office cashier certification program. Team members must be able to communicate effectively, perform calculations accurately, identify and evaluate problems, set priorities, and perform under pressure. Physical demands include frequent standing and walking, occasional climbing or balancing and stooping, kneeling, crouching, or crawling, and occasional lifting of up to 60 pounds.

Requirements

• Complete the cast certification program as a cast member and as a box office cashier, or be progressing toward completion.
• If assigned to sell or serve alcohol, complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
• Possess good public-speaking and listening skills and communicate clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant data, evaluate information, recognize alternatives, and reach evidence-based conclusions.
• Take action beyond what is necessarily called for and perform under pressure or opposition.
• Communicate effectively with customers, co-workers, and management.
• Establish goals, budget time, and set priorities to achieve objectives.
• Meet the role’s physical demands, including frequent standing, walking, sitting, hand use, reaching, and talking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds.
• Meet the stated vision requirements: close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

• Provide exceptional guest service while representing Regal consistently with its mission and policies.
• Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning, and comply with the company dress code.
• Operate the Box Office point-of-sale system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discounts, passes, and coupons.
• Promote premium viewing experiences and the Regal Crown Club program.
• Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.
• Operate the concession point-of-sale system and accurately handle payments, redeemed coupons, and concession stock inventory.
• Promote the Regal Crown Club and use suggestive selling; prepare, operate, and clean concession equipment.
• Follow local, state, and federal food-safety laws and applicable break and meal-period laws.
• Maintain required alcohol certifications and training when applicable; meet legal age requirements when assigned to sell or serve alcohol.
• Read and understand required training materials, including those on sexual harassment and discrimination.
• Tear tickets, collect and deposit stubs, and direct patrons to auditoriums.
• Inspect backpacks and packages when applicable; manage crowds and assist guests with seating.
• Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, theft, and a safe environment.
• Report problems, discrepancies, or unusual situations to management.
• Perform in-auditorium concession sales when directed by management.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside the auditorium.
• Monitor theatre vending equipment for cleanliness and operation.
• Assist with opening and closing duties as assigned by management.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in a 401(k) retirement plan with company match after reaching age 21 and completing six months of service.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed