Cast Member-$16/hour with Free Movies

Regal • Town of Clarkstown, NY

3d

About The Position

Cast Members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Team members may work in the Box Office, Concession Stand, or as an Usher, and must represent Regal in a manner consistent with its mission and policies. This includes regular and consistent attendance, responding to emergencies when called upon, general cleaning, and compliance with the company dress code.

Box Office duties include operating the point-of-sale system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons. Cast Members promote premium viewing experiences and Regal Crown Club, sell tickets in accordance with the MPAA rating system and company policy, and answer guest calls and questions consistent with the guest service philosophy.

Concession duties include operating the point-of-sale system; accurately handling payments, coupons, and concession inventory; promoting Regal Crown Club; and operating, preparing, and cleaning concession equipment. Cast Members upsell, comply with food-safety laws and requirements for breaks and meal periods, and maintain any required alcohol certifications and training. Where applicable, employees assigned to sell or serve alcohol must meet the legal age requirement. Employees must read and understand training materials on topics such as sexual harassment and discrimination.

Usher duties include collecting and depositing ticket stubs, directing patrons, inspecting bags when applicable, managing crowds, helping guests find seats, and enforcing the MPAA rating system. Ushers inspect auditoriums for picture and sound quality, film or content theft, and safety; report problems and unusual situations to management; perform auxiliary concession sales as directed; clean auditoriums and other theatre areas; monitor vending equipment; and assist with assigned opening and closing duties.

Requirements

• Complete the cast certification program as a cast member and box office cashier, or be progressing toward completion.
• Possess good public-speaking skills, listen effectively, and respond clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant data, consider possible causes and alternatives, and reach evidence-based conclusions.
• Take action beyond what is necessarily called for and perform under pressure or opposition.
• Communicate effectively with customers, co-workers, and management; establish goals, budget time, and set priorities.
• Meet the physical demands of the role, including frequent standing, walking, sitting, hand use, reaching, and talking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds.
• If assigned to sell or serve alcohol, meet the applicable legal age requirement, complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.

Responsibilities

• Provide exceptional guest service and represent Regal in accordance with its mission and policies.
• Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.
• Operate Box Office and Concession point-of-sale systems and accurately handle payments, cash drawers, gift cards, coupons, tickets, and concession inventory as applicable.
• Promote premium viewing experiences, Regal Crown Club, and concession sales through upselling and suggestive selling.
• Sell tickets in accordance with the MPAA rating system and company policy; answer guest calls and questions.
• Operate, prepare, and clean concession equipment, and comply with applicable food-safety laws and break or meal-period requirements.
• Maintain legally required alcohol certifications and training when assigned alcohol service duties, and complete required responsible beverage server training.
• Collect ticket stubs, direct patrons, inspect bags when applicable, manage crowds, help guests find seats, and enforce the MPAA rating system.
• Inspect auditoriums for picture and sound quality, content theft, and safety, and report problems or unusual situations to management.
• Clean auditoriums, restrooms, lobby areas, hallways, and other theatre areas; monitor vending equipment; and assist with assigned opening and closing duties.
• Read and understand training materials, including material on sexual harassment and discrimination.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in a 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed