Floor Staff $12.00/hour + Free Movies!

Regal•Lexington, SC

12h

About The Position

Floor Staff team members are assigned based on theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Floor Staff may work in the Box Office, Concession Stand, or as an Usher. They represent Regal in a manner consistent with the company’s mission statement and policies, including maintaining regular and consistent attendance, responding to emergencies when called upon, completing general cleaning duties, and complying with the company dress code. In the Box Office, Floor Staff operate the POS system and handle cash drawers, payment cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons accurately. They promote premium viewing experiences and the Regal Crown Club, sell tickets according to the MPAA rating system and company policy, and respond to guest calls and questions in keeping with the guest service philosophy. In Concessions, Floor Staff operate the POS system, manage payments and concession inventory, promote the Regal Crown Club, and operate, prepare, and clean concession equipment. They suggestively sell products, comply with food-safety laws and rules regarding breaks and meal periods, and maintain current alcohol certification and training when applicable. Employees assigned to sell or serve alcohol must meet the applicable legal-age requirement. They must also read and understand training materials covering topics such as sexual harassment and discrimination. As an Usher, Floor Staff tear and collect tickets, direct patrons, inspect packages when applicable, manage crowds, help guests find seats, and enforce the MPAA rating system. They inspect auditoriums for picture and sound quality, film and content theft, and safety; report problems or unusual situations to management; perform auxiliary concession sales as directed; clean auditoriums, restrooms, lobbies, hallways, and other areas; monitor vending equipment; and assist with assigned opening and closing duties.

Requirements

Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion.
Ability to communicate well in public, listen effectively, and respond clearly and directly.
Ability to perform calculations quickly and accurately and identify and correct errors.
Ability to identify problems, gather relevant information, consider possible causes and alternatives, draw evidence-based conclusions, and take action beyond what is necessarily called for.
Ability to perform under pressure or opposition.
Excellent communication skills with customers, coworkers, and management.
Ability to establish goals, budget time, and set priorities to achieve objectives.
Ability to meet the physical demands of the job, including frequent standing, walking, sitting, hand use, reaching, and talking or hearing; occasional climbing or balancing, stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds.
Required vision includes close and distance vision, peripheral vision, depth perception, and ability to adjust focus.
When assigned to sell or serve alcohol, meet the applicable legal age requirement and complete legally required state or local training and certification, as well as Regal Responsible Beverage Server training on Regal Online University.
Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.

Responsibilities

Provide exceptional guest service and represent Regal in accordance with its mission statement and policies.
Maintain regular and consistent attendance, respond to emergency situations when called upon, complete general cleaning duties, and comply with the company dress code.
Operate the Box Office or Concession POS system and accurately handle cash drawers, cards, travelers’ checks, gift cards, tickets, passes, coupons, and concession inventory as applicable.
Promote premium viewing experiences and the Regal Crown Club program.
Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.
Operate, prepare, and clean concession equipment; suggestively sell concessions; and comply with applicable food-safety and break or meal-period laws.
Maintain required alcohol certification and training when assigned alcohol sales or service, and comply with legal age requirements.
Tear and collect tickets, direct patrons, inspect packages when applicable, manage crowds, and help guests find seats.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and safety.
Report problems, discrepancies, or unusual situations to management.
Perform auxiliary concession sales as directed and clean auditoriums, restrooms, lobby areas, hallways, and other assigned areas.
Monitor theatre vending equipment and assist with assigned opening and closing duties.
Read and understand training materials, including materials on sexual harassment and discrimination.