Floor Staff- $13 an Hour & FREE MOVIES- Regal Eastwood

Regal Theatres•Niles, OH

About The Position

Floor Staff team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service while representing Regal consistently with its mission statement and policies. Staff may be assigned to the Box Office, Concession Stand, or usher duties. All Floor Staff are expected to attend work regularly and consistently, respond to emergency situations when called upon, perform general cleaning duties, and comply with the company dress code. Duties vary by assignment. Box Office staff process transactions, promote premium viewing experiences and the Regal Crown Club, follow the MPAA rating system and company policies, and respond to guest calls and questions. Concession staff process sales, manage concession inventory and equipment, promote the Regal Crown Club, make suggestive sales, and follow food safety requirements. Usher duties include ticket collection, directing and assisting patrons, crowd control, enforcing the MPAA rating system, inspecting auditoriums, reporting issues, cleaning, monitoring vending equipment, and assisting with opening and closing duties. The position requires completion of the cast certification program as a cast member and box office cashier, or progress toward completion. Employees assigned to alcohol sales or service must complete legally required state or local training, obtain the required certificate, and complete Regal Entertainment Responsible Beverage Server training on Regal Online University. This is a smoke-free facility.

Requirements

Complete the cast certification program as a cast member and as a box office cashier, or be progressing toward completion.
If assigned to sell or serve alcohol, complete any legally required state or local training, obtain the required certificate, and complete Regal Entertainment Responsible Beverage Server training on Regal Online University.
Communicate effectively with the public: speak well, listen effectively, and respond clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant data, recognize possible causes and alternatives, and reach evidence-based conclusions.
Take action beyond what is necessarily called for and perform under pressure or opposition.
Demonstrate excellent communication skills with customers, coworkers, and management; establish goals, budget time, and set priorities.
Meet the physical demands of the role, including frequent standing, walking, sitting, handling objects, reaching, and talking or hearing; occasional climbing or balancing, stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds.
Meet the position’s vision requirements: close and distance vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Maintain regular and consistent attendance.
Handle emergency situations when called upon.
Perform general cleaning duties and comply with the company dress code.
Operate the Box Office POS system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons.
Upsell or suggest premium viewing experiences, including 3D, RPX, and IMAX, and promote the Regal Crown Club program.
Sell tickets in accordance with the MPAA rating system and company policy.
Respond to guest phone calls and questions in accordance with the guest service philosophy.
Operate the Concession POS system and accurately handle payments, redeemed coupons, and concession stock inventory.
Operate, prepare, and clean concession equipment; upsell or suggest concession purchases; and comply with local, state, and federal food safety laws.
Keep required alcohol certifications and training current when applicable.
Tear tickets, collect and deposit ticket stubs, and direct patrons to their auditoriums.
Inspect backpacks and packages when applicable; manage crowd control; and help guests find seats when necessary.
Enforce the MPAA rating system and conduct in-theatre inspections to monitor picture and sound quality, prevent film and content theft, and maintain a safe environment.
Report problems, discrepancies, or unusual situations to theatre management.
Perform in-auditorium auxiliary concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment for cleanliness and proper operation.
Assist with opening and closing duties as assigned by management.