Seasonal Movie Theatre Staff 🍿| Regal Hunt Valley Maryland | $15.00 per Hour | Enjoy Free Movies & Employee Discounts

Regal • Hunt Valley, MD

6h • Onsite

About The Position

Seasonal movie theatre team members at Regal Hunt Valley are responsible for ensuring guests receive exceptional service. Depending on theatre needs and employee availability, team members may be classified as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. They may work in the Box Office, Concession Stand, or as an Usher. Team members represent Regal in accordance with its mission and policies, maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning duties, and comply with the company dress code.

Box Office duties include operating the point-of-sale system and accurately handling cash, cards, checks, gift cards, and redeemed discounts; promoting premium viewing experiences and the Regal Crown Club; selling tickets according to the MPAA rating system and company policy; and responding to guest calls and questions.

Concession duties include operating the point-of-sale system and accurately handling payments, coupons, and inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; suggestive selling; and complying with food safety laws and applicable break and meal-period laws. Team members assigned to alcohol sales or service must meet applicable age requirements and maintain required certifications and training. They must also read and understand training materials covering topics such as harassment and discrimination.

Usher duties include tearing and collecting tickets, directing patrons, inspecting packages when applicable, managing crowds, assisting guests with seating, enforcing the MPAA rating system, and conducting auditorium inspections to monitor picture and sound quality, prevent theft, and maintain a safe environment. Ushers report problems and unusual situations to management, perform auxiliary concession sales as directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties.

Requirements

• Complete the cast certification program as a cast member and as a box office cashier, or be progressing toward completion.
• Possess good public-speaking and listening skills and respond clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant data, evaluate information and alternatives, and reach evidence-based conclusions.
• Take initiative and perform under pressure or opposition.
• Communicate effectively with customers, coworkers, and management; establish goals, budget time, and set priorities.
• Meet the physical demands of the role, including frequent standing, walking, sitting, handling objects, reaching, and speaking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds.
• If assigned alcohol sales or service, be of legal age, complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.

Responsibilities

• Provide exceptional guest service and represent Regal in accordance with its mission and policies.
• Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.
• Operate the Box Office or concession point-of-sale system and accurately handle cash, cards, checks, gift cards, coupons, discounts, and concession inventory as applicable.
• Promote premium viewing experiences, the Regal Crown Club, and concession products through suggestive selling.
• Sell tickets in accordance with the MPAA rating system and company policy.
• Respond to guest phone calls and questions in a manner consistent with the guest service philosophy.
• Operate, prepare, and clean concession equipment and comply with applicable food safety, break, and meal-period laws.
• Meet applicable age, certification, and training requirements when assigned to sell or serve alcohol.
• Tear and collect tickets, direct patrons to auditoriums, inspect packages when applicable, manage crowd control, and assist guests with seating.
• Enforce the MPAA rating system and conduct auditorium inspections to monitor picture and sound quality, prevent film and content theft, and maintain a safe environment.
• Report problems, discrepancies, or unusual situations to management.
• Perform in-auditorium concession sales as directed by management.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
• Monitor theatre vending equipment and assist with assigned opening and closing duties.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in the 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed