Regal Rockville | Team Member | $18.00/Hour | Free Movies, Employee Discounts, and 401(k) Retirement Plan

Regal Theatres • Rockville, MD

4d • Onsite

About The Position

Team Members are assigned based on theatre needs and employee availability and may work in the Box Office, Concession Stand, or as an Usher. Their primary responsibility is providing guests with exceptional service while representing Regal consistently with its mission and policies. Duties include maintaining regular and consistent attendance, responding to emergencies when called upon, performing general cleaning, and following the company dress code.

Box Office duties include operating the point-of-sale system and accurately handling cash drawers, cards, checks, gift cards, and redeemed tickets or coupons; promoting premium viewing experiences and the Regal Crown Club; selling tickets in accordance with the MPAA rating system and company policy; and responding to guest calls and questions.

Concession duties include operating the point-of-sale system, accurately handling payments and coupons, and maintaining concession inventory; promoting the Regal Crown Club and concession products; operating, preparing, and cleaning concession equipment; and complying with food safety laws. Employees must follow laws concerning breaks and meal periods. Where applicable, employees assigned to sell or serve alcohol must be of legal age and maintain required certification and training. Team Members must read and understand training materials covering subjects such as sexual harassment and discrimination.

Usher duties include tearing and collecting ticket stubs, directing patrons, inspecting packages when applicable, managing crowds, helping guests find seats, and enforcing the MPAA rating system. Ushers inspect auditoriums for picture and sound quality, content theft, and safety; report problems or unusual situations to management; perform auxiliary concession sales as directed; clean auditoriums and other theatre areas; monitor vending equipment; and assist with opening and closing duties.

The position requires completion of, or progress toward completion of, the cast certification program as a cast member and Box Office cashier. Employees must be able to communicate effectively, perform calculations accurately, identify and evaluate problems, prioritize work, and perform under pressure. Physical duties frequently involve standing, walking, sitting, handling objects, reaching, and communicating; occasional duties may include climbing, balancing, stooping, kneeling, crouching, or crawling, and lifting up to 60 pounds. Reasonable accommodations may be made for individuals with disabilities.

Requirements

• Completion of the cast certification program as a cast member and as a Box Office cashier, or progress toward completion.
• If assigned alcohol sales or service where applicable, be of legal age and complete legally required state or local training, obtain required certification, and complete Regal Responsible Beverage Server training on Regal Online University.
• Good public speaking, listening, and clear, direct response skills.
• Ability to perform calculations quickly and accurately and identify and correct errors.
• Ability to identify problems, gather relevant data, assess possible causes, evaluate information, recognize alternatives, and reach evidence-based conclusions.
• Ability to take initiative and perform under pressure or opposition.
• Excellent communication skills with customers, coworkers, and management.
• Ability to establish goals, budget time, and set priorities.
• Ability to meet the physical demands of the job, including frequently standing, walking, sitting, handling objects, reaching, and communicating; occasionally climbing, balancing, stooping, kneeling, crouching, or crawling; and occasionally lifting up to 60 pounds. Reasonable accommodations may be made.

Responsibilities

• Provide exceptional guest service and represent Regal in accordance with its mission and policies.
• Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and follow the company dress code.
• Operate the Box Office or concession point-of-sale system and accurately handle payments, cash drawers, tickets, coupons, and concession inventory as applicable.
• Promote premium viewing experiences, the Regal Crown Club, and concession products as applicable.
• Sell tickets in accordance with the MPAA rating system and company policy.
• Respond to guest calls and questions in keeping with the guest service philosophy.
• Operate, prepare, and clean concession equipment and comply with food safety requirements.
• Follow applicable break and meal-period laws; maintain required alcohol training and certifications when assigned alcohol service duties.
• Tear and collect ticket stubs, direct patrons, inspect packages when applicable, manage crowd control, help guests find seats, and enforce the MPAA rating system.
• Inspect auditoriums for picture and sound quality, content theft, and a safe environment; report problems or unusual situations to management.
• Perform auxiliary in-auditorium concession sales when directed.
• Clean auditoriums, restrooms, the lobby, hallways, and other areas; monitor theatre vending equipment.
• Assist with opening and closing duties as assigned by management.
• Read and understand training materials, including those covering sexual harassment and discrimination.

Benefits

• Free movie passes
• Discounted concessions at any Regal location
• 401(k) retirement plan with company match, available to eligible team members age 21 and older after six months of service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed