Floor Staff- $14.50/Hour & Free Movies and Discount Concessions

Regal Theatres•Hendersonville, TN

3d•Onsite

About The Position

Floor Staff team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Staff may be scheduled in the Box Office, Concession Stand, or as an Usher, and must represent Regal consistently with its mission statement and policies. General duties include regular and consistent attendance, responding to emergencies when called upon, cleaning, and complying with the company dress code. Box Office duties include operating the POS system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons; promoting premium viewing experiences and the Regal Crown Club; ensuring tickets are sold in accordance with the MPAA rating system and company policy; and responding to guest calls and questions in line with the guest service philosophy. Concession duties include operating the POS system and accurately handling payments, redeemed coupons, and concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; suggestive selling; complying with food safety laws; and maintaining required alcohol certifications and training where applicable. Usher duties include tearing and collecting ticket stubs, directing guests to auditoriums, inspecting backpacks and packages when applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, inspecting auditoriums for picture and sound quality and potential content theft, reporting problems to management, conducting auxiliary concession sales as directed, cleaning auditoriums and other theatre areas, monitoring vending equipment, and assisting with opening and closing duties.

Requirements

Complete the cast certification program as a cast member and as a Box Office cashier, or be making progress toward completion.
If assigned to sell or serve alcohol, complete legally required state or local training, obtain the required certificate, and complete Regal Entertainment Responsible Beverage Server training on Regal Online University.
Communicate effectively in public, listen effectively, and respond clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant data, evaluate information, recognize alternatives, and reach evidence-based conclusions.
Take initiative beyond what is necessarily called for and perform under pressure or opposition.
Communicate effectively with customers, coworkers, and management.
Establish goals, budget time, and set priorities to achieve objectives.
Frequently stand, walk, sit, use hands to handle or feel objects, reach with hands and arms, and talk or hear; occasionally climb or balance and stoop, kneel, crouch, or crawl.
May occasionally lift up to 60 pounds.
Meet vision requirements including close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Maintain regular and consistent attendance.
Handle emergency situations when called upon.
Perform general cleaning duties and comply with the company dress code.
Operate the Box Office POS system and accurately handle cash, cards, travelers’ checks, gift cards, and redeemed tickets, passes, and coupons.
Promote premium viewing experiences and the Regal Crown Club program.
Sell tickets in accordance with the MPAA rating system and company policy.
Respond to guest phone calls and questions in keeping with the guest service philosophy.
Operate the concession POS system and accurately handle payments, coupons, and concession stock inventory.
Operate, prepare, and clean concession equipment; suggestively sell products; and comply with food safety laws.
Keep required alcohol certifications and training current where applicable.
Tear tickets, collect and deposit ticket stubs, and direct patrons to auditoriums.
Inspect backpacks and packages when applicable; manage crowd control and assist guests with seating.
Enforce the MPAA rating system and conduct auditorium inspections for picture and sound quality, content theft, and safety.
Report theatre problems, discrepancies, or unusual situations to management.
Perform in-auditorium auxiliary concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment cleanliness and operation.
Assist with opening and closing duties as assigned by management.