Part-time Floor Staff: $15.00/HR Free Monthly Movies, 50% off Concessions!!!

Regal Theatres • Westlake, OH

2d

About The Position

Floor Staff team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is to ensure guests receive exceptional service. Team members may work in the Box Office, Concession Stand, or as an Usher. Duties include regular attendance, responding to emergencies when called upon, general cleaning, and following the company dress code.

Box Office duties include operating the point-of-sale system and accurately handling cash drawers, cards, checks, gift cards, and redeemed tickets, passes, and coupons; promoting premium viewing experiences and the Regal Crown Club; selling tickets in accordance with the MPAA rating system and company policy; and responding to guest calls and questions.

Concession duties include operating the point-of-sale system, accurately handling payments and concession inventory, promoting the Regal Crown Club, preparing and cleaning concession equipment, suggestive selling, and complying with food safety laws. Employees must follow applicable break and meal-period laws and keep required alcohol certifications and training current. Employees who sell or serve alcohol must meet the applicable legal age requirement. Team members are required to read and understand training materials covering subjects such as sexual harassment and discrimination.

Usher duties include tearing and collecting tickets, directing guests, inspecting packages when applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, inspecting auditoriums for picture and sound quality and safety, reporting problems to management, conducting auxiliary concession sales as directed, cleaning auditoriums and other theatre areas, monitoring vending equipment, and assisting with opening and closing duties.

Requirements

• Complete the cast certification program as a cast member and box office cashier, or be making progress toward completion.
• If assigned to sell or serve alcohol, complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
• Possess good public-speaking and listening skills and respond clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant data, evaluate information, recognize alternatives, and reach evidence-based conclusions.
• Take action beyond what is necessarily called for and perform under pressure or opposition.
• Demonstrate excellent communication skills with customers, coworkers, and management.
• Establish goals, budget time, and set priorities to achieve objectives.
• Meet the physical demands of the role, with reasonable accommodations available for individuals with disabilities.

Responsibilities

• Maintain regular and consistent attendance.
• Handle emergency situations when called upon.
• Perform general cleaning duties and comply with the company dress code.
• Operate the Box Office point-of-sale system and accurately handle cash, cards, checks, gift cards, and redeemed tickets, passes, and coupons.
• Promote premium viewing experiences and the Regal Crown Club program.
• Sell tickets in accordance with the MPAA rating system and company policy.
• Respond to guest phone calls and questions in a manner consistent with the guest service philosophy.
• Operate the concession point-of-sale system and accurately handle payments, redeemed coupons, and concession inventory.
• Operate, prepare, and clean concession equipment; suggestively sell products; and comply with food safety laws.
• Follow applicable laws regarding breaks and meal periods and maintain required alcohol certifications and training where applicable.
• Tear and collect tickets and direct patrons to auditoriums.
• Inspect backpacks and packages when applicable, manage crowds, and assist guests in finding seats.
• Enforce the MPAA rating system and conduct auditorium inspections to monitor picture and sound quality, prevent film and content theft, and help maintain a safe environment.
• Report problems, discrepancies, or unusual situations to theatre management.
• Perform in-auditorium concession sales as directed by management.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobby areas, hallways, and other areas outside the auditorium.
• Monitor theatre vending equipment and assist with assigned opening and closing duties.

Benefits

• Free movie passes or free monthly movies.
• Discounted concessions, including a stated 50% concession discount.
• Eligibility to participate in the company's 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed